Group Claims Support Specialist

At Horace Mann, we're committed to helping educators and their families through life's important moments. As a Group Claims Support Specialist, you'll play a vital role in supporting our Group Claims team by ensuring claims are processed efficiently, documentation is accurate, and customers receive timely, responsive service.

This position is ideal for a detail-oriented professional who enjoys organization, collaboration, and providing exceptional support in a fast-paced environment. You'll work closely with Group Claims Examiners while gaining valuable experience across Life, Disability, and other Group Insurance products.

Key Responsibilities

Claims Administration & Processing

• Support Group Claims Examiners by gathering, verifying, and entering claim information into the claims management system.
• Prepare, organize, and maintain complete and accurate electronic claim files.
• Set up new claims and maintain accurate records throughout the claim lifecycle.
• Scan, upload, index, and manage electronic and physical claim documents.
• Assist with claim filing, archiving, retrieval of archived files, and other administrative support activities.

Document & Workflow Management

• Review incoming mail, electronic correspondence, faxes, and documents for completeness and appropriate routing.
• Evaluate disability applications for required documentation and request additional information from applicants or employers when necessary.
• Route claim documentation to the appropriate Claims Examiner.
• Set up and maintain disability claim records within the paperless claims management system.
• Update policy and employer information within internal systems, including PolicyPro and Microsoft Access.

Customer & Business Partner Support

• Respond to routine inquiries from policyholders, beneficiaries, employers, and business partners regarding claim status.
• Prepare and distribute correspondence, reports, commission checks, FICA billings, and other claim-related communications.
• Process vendor and medical provider invoices for payment.
• Collaborate with internal teams to ensure timely and accurate claim support.

Operational Excellence

• Generate reports and summaries to support claims operations and management.
• Participate in special projects and departmental initiatives as assigned.
• Maintain high standards of accuracy, confidentiality, and service while meeting established productivity and quality expectations.
• Identify opportunities to improve workflows and support continuous process improvement.

Qualifications & Experience

Required

• High School Diploma or GED.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and interpersonal skills.

Preferred

• Bachelor's degree in a related field or equivalent work experience.
• Experience in an administrative, operations, or support role within the insurance or financial services industry.
• Familiarity with claims administration or claims management systems.
• Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Access.

Skills & Competencies

• Detail-oriented with a strong focus on quality and accuracy
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively
• Customer-focused with a commitment to service excellence
• Adaptable and eager to learn new systems and processes

Pay Range:

• $21.44- $29.16/hr.

Salary is commensurate to experience, location, etc.