Group Director, Client Services

Job description

Who are we? Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact. Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales. With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola. Job title Group Director, Client Services Reporting of the role Managing Director, Nik Speller Overview of the job As Group Director, Client Services, you will lead a growing team responsible for delivering best-in-class influencer marketing campaigns and client service across the German market. This role sits at the intersection of client leadership, operational excellence, team development, and commercial growth. You will be responsible for ensuring the Client Services function is structured, resourced, and operating effectively to support both existing client partnerships and future business growth. You will work collaboratively with teams across Europe — including Commercial, Creative Strategy, Measurement, Paid Media, Product, and Operations — to ensure campaigns are delivered to the highest possible standard, whilst continuously improving efficiency, scalability, and client satisfaction. 3 best things about the job You will shape the future of Influencer’s German business This is not a role focused purely on campaign delivery. You will play a central role in scaling and evolving Influencer’s Client Services function in Germany — helping define how the team is structured, how clients are serviced, how operations scale, and how the market continues to grow. Your impact will extend beyond individual accounts into the long-term success of the business. You will lead at the intersection of client service, operations, and growth This role combines strategic client leadership with operational oversight and team leadership. You will oversee team structure, resourcing, delivery standards, forecasting, and cross-functional collaboration, while partnering closely with the Growth Director on commercial opportunities, pitches, and long-term client growth. It is a rare opportunity to influence both how the work is delivered and how the business scales. You will work across Europe to build integrated creator marketing solutions You will collaborate with specialist teams across Creative Strategy, Paid Media, Measurement, Product, Operations, and Commercial to deliver sophisticated, integrated creator marketing campaigns for globally recognised brands. The role offers significant visibility, cross-functional influence, and the opportunity to help shape how Influencer continues to evolve its offering across Europe. Roles & responsibilities: Lead and manage a team of 10+ Client Services team members, ensuring consistently high standards of delivery, strong client satisfaction, and long-term client retention. Take strategic ownership of team structure, resource planning, and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients. Make informed organisational and personnel decisions to ensure the team has the right skills, expertise, and seniority to deliver an expanding range of services adjacent to influencer marketing. Oversee hiring, onboarding, and development of the Client Services team, identifying capability gaps and implementing training and development plans to continuously strengthen the department. Own and nurture key client relationships, acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams. Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline, and feasibility input on proposed campaign approaches and creative ideas. Work collaboratively with cross-functional teams across Europe — including Measurement, Paid Media, Creative Strategy, Product, and Operations — to deliver integrated client solutions and improve ways of working across the business. Be highly immersed in Influencer’s product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities, and overall business efficiency. Lead resource forecasting, budget management, and cost tracking across accounts and teams, ensuring strong financial oversight and efficient delivery against scope and profitability targets. Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope, or client concerns. Operate as a calm, highly organised, and effective leader who can confidently manage multiple priorities, stakeholders, and teams in a fast-paced environment. Foster a collaborative, positive, and solutions-oriented team culture through strong communication, approachability, and leadership by example. What you will need: 8+ years experience within Client Services, influencer marketing, social, media, creative, or integrated agency environments. Significant experience leading and developing high-performing client-facing teams. Strong operational and organisational leadership experience, including resource planning, forecasting, team structuring, and delivery management. Proven experience managing senior client relationships and driving long-term client growth and retention. Strong commercial understanding, with experience supporting pitches, scoping projects, evaluating feasibility, and managing budgets. Experience working cross-functionally with strategy, paid media, measurement, product, and creative teams. Excellent communication and stakeholder management skills, with the ability to remain calm and solutions-focused under pressure. Highly organised with exceptional attention to detail and strong financial and operational management capabilities. Collaborative, personable, and proactive leadership style. Comfortable operating within a fast-paced and evolving business environment. Experience within influencer marketing is strongly preferred. A few of our core benefits: Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.