Group Experience Consultant

Job description

Healthy Careers Start Here Be part of a vision for a healthier Mississippi as a Group Experience Consultant. The Group Experience Consultant acts as the dedicated service representative for a designated Group of Insured Members. This Consultant serves as the account representative from the first day of membership to continued support through their journey to experience the true “Value of Blue.” At Blue Cross & Blue Shield of Mississippi, we are seeking a Group Experience Consultant to work in collaboration with Group Leaders, Member and Agents to provide an exemplary service experience. This Consultant communicates the “Value of Blue” in every interaction, resolving inquiries timely and proactively, providing education to promote products/services and relaying relevant updates to benefit Groups and their Members. Join our team and start a meaningful career where your work supports better health outcomes for Mississippians every day. What You’ll Do: Serves as the primary contact for assigned Group, building a strong relationship with those Group Leaders and their Agents as the “go to” for inquiries, issues or general day-to-day support. Coordinates and conducts in-person/virtual meetings, including preparing presentation/communication materials, for New Group Welcome, Open Enrollment, Benefit/Health Fair and other meetings as needed. Delivers hands-on support to coordinate and facilitate issue resolution and continuity with professional, accurate, clear and complete responses to Members. Researches and investigates inquiries utilizing available resources to determine appropriate resolution. Provides account administration and maintenance to each Group ensuring that expectations are met and escalating when necessary to management. Generates and compiles reports for benefits utilization, service inquiries, and actions. Job-Specific Requirements: Bachelor’s degree in business, communications, or related field. Two years or more of experience as an Account Representative or similar role in healthcare or insurance. Intermediate proficiency utilizing software in the Microsoft Office Suite (Excel, Word, PowerPoint) Strong empathetic listening skills to validate customer concerns and deliver targeted solutions. Confident communicator able to convey information clearly, accurately and professionally in oral and written format that engages and informs. Presentation presence that is professionally engaging. Ability to work a flexible schedule when required with travel. Preferred include: Previous experience providing customer service in a healthcare or insurance role. Why Join Us Purpose-Driven Work: Make a meaningful impact on the Health & Wellness of our Members. Career Growth: Clear pathways to grow your career where your skills flourish. Healthy Culture: Work in an environment with a focus on your health which allows you to thrive. The walking track, onsite gym and café are just a few of the highlights of the campus. Compensation & Benefits: We offer a highly competitive compensation package that includes medical benefits, 401(k), ample paid time off and a schedule that supports true work/life balance How to Apply and the Process: Set up a Workday account and complete your application process. Attach a copy of a resume and cover letter. Check your email for updates. Processes may include phone screen, testing, in-person interview (s), background and drug testing. At Blue Cross & Blue Shield of Mississippi, we’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life. This mission requires a talented and motivated team with diverse sets of skills and experiences, aligned with the commitment of a healthy Mississippi. By combining strong financial stewardship with a focus on the Health & Wellness of Mississippians, we invest in programs, partnerships, and innovations which drive quality care, lower costs, and healthier lives. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. It’s good to be Blue! Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.