Group Payment Ops, Swift & Payment Screening/Clearing & Giro- 12 mths contract

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Job Description The Analyst performs sanction screening assessments in the transaction screening system and escalate accordingly to the business units or Group Compliance if necessary. He/She is required to work as a team to ensure all alerts in the screening system are handled accordingly to cut-off time. The Analyst oversees follow-up investigation for GIRO and FAST payment related matters. He/She will liaise with bankers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner. He/She will identify existing process gaps and propose operational, service and risk-related improvements for implementation. Responsibilities As per assignment, perform the first level of assessment on sanctions transactions/alerts in the transaction screening system As per assignment, perform the second level of assessment on sanctions transactions Escalate the cases to Business units/GFCC if required Ensure all alerts in the queue are cleared accordingly to cut-off time Handles the team mailbox if assigned Cross train within the team to ensure sufficient coverage Investigates and process Bankers’/Customer’s/Business Units’ GIRO/FAST requests and inquiries within the agreed Service Level Agreements. Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure. Documents all investigation cases handled daily for records, management reporting and performance measurement purposes. To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required. To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness. Must be able to work staggered hours, when required. Must be able to work on public holidays, when required. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.