Group Product Manager - Commerce

Job description

**About us** HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. **Our people** With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. **Our impact** Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/) **About the Role**HighLevel’s Commerce platform is the **system of record for how our customers sell** — what they offer and how it is priced, how orders get fulfilled, and how money moves: **payments in, invoices out, and books that balance**. It spans product information, pricing, taxes, and channels; fulfillment and inventory; and the full finance stack of payments, checkout, invoicing, and ledger — together powering commerce for a global base of agencies and businesses operating at scale. We are seeking a **Group Product Manager, Commerce**, to lead product across three connected verticals — **Business Operations, Fulfillment Operations, and Finance** — and the team of Product Managers who own them. You will set the strategy for the end-to-end commerce lifecycle, from **catalog to cash**, and be accountable for the coherence, reliability, and growth of the platform as a whole. The ideal candidate is an experienced product leader who has **managed and grown other Product Managers**, and who can zoom from platform strategy down to the details of a pricing engine, a fulfillment flow, or a ledger entry. You **lead through your team, raise the bar on product craft**, and turn a broad, interdependent surface area into a clear, sequenced roadmap. **Your mission:** To build a coherent, reliable, and extensible commerce platform — spanning what customers sell, how it is fulfilled, and how they get paid — and to build the team that delivers it, so HighLevel’s customers can run their entire business on us. **What You’ll Do** **Set Commerce Product Strategy** – Own the vision and multi-quarter roadmap across **Business Operations, Fulfillment, and Finance**, translating a broad, interdependent surface area into clear, sequenced priorities. **Lead & Grow a Team of PMs** – Manage, mentor, and hire Product Managers across the verticals, setting a high bar for product craft and owning their **performance, development, and career growth**. **Own the End-to-End Commerce Lifecycle** – Be accountable for the full **catalog-to-cash journey** — product information and pricing, fulfillment and inventory, payments, invoicing, and ledger — as one connected system. **Drive Platform Coherence** – Ensure shared contracts like the **analytics engine, layouts, and reporting** are designed once and reused, so the verticals compose into a single, consistent platform rather than a set of silos. **Deliver Business Operations** – Guide the **PIM, pricing, taxes, channel configuration, loyalty, and analytics** roadmap that lets merchants define what they sell, to whom, and at what price. **Deliver Fulfillment Operations** – Steer **fulfillment, inventory, and the upcoming warehousing, time-clocking, and metering charters** so what was sold reliably reaches the buyer. **Deliver Finance** – Own the **payments, checkout, invoicing, and ledger/accounting** roadmap, ensuring money moves securely and the books balance across providers and external systems like QuickBooks and Xero. **Own Outcomes & Metrics** – Drive measurable growth in **GMV, transaction success, merchant adoption, and reliability**, using data to prioritize across a large and competing set of bets. **Partner with Senior Stakeholders** – Work closely with engineering, design, finance, operations, and leadership to align on strategy, resourcing, and trade-offs, and represent Commerce in company-level planning. **Balance Delivery & Long-Term Bets** – Keep near-term charters shipping on time while investing in the **platform foundations that compound over the next several years**. **Raise the Operating Bar** – Establish the rituals, specs, and quality standards — discovery, prioritization, launch, and review — that make the team **predictable, fast, and outcome-driven**. **Who You Are** **Experienced People Leader** – You have managed and grown Product Managers, and you get energy from **multiplying your impact through a strong, well-run team**. **Platform & Commerce Depth** – You have led product across **commerce, payments, fintech, or a comparable transaction-heavy platform**, and understand how catalog, fulfillment, and finance fit together. **Strategic and Execution-Focused** – You can define a multi-vertical strategy and still hold your teams to **crisp execution**, ensuring ideas translate into shipped, measurable impact. **Systems Thinker** – You see the interdependencies across modules and design for **coherence, reuse, and shared contracts** rather than one-off solutions. **Outcome- & Customer-Centric** – You balance business goals, risk, and trust, keeping the merchants who run their business on the platform at the center of every decision. **Highly Data-Driven in Ambiguity** – You are comfortable prioritizing across a broad, messy portfolio, using data to make sharp trade-offs without waiting for perfect information. **What You’ll Bring** - **8+ years of Product Management experience**, including **2+ years directly managing Product Managers**, and 10+ years of total professional experience. - **A track record of leading product across a large, multi-team surface area** — ideally in commerce, payments, fintech, or platform/SaaS — with measurable business impact. - **Proven people leadership**: hiring, developing, and retaining strong PMs, and building the operating rhythm of a high-performing product team. - **Strong platform and systems judgment**, with the ability to reason about how **pricing, fulfillment, payments, invoicing, and ledger interconnect**. - **Experience partnering with senior engineering, design, and business stakeholders** to set strategy, secure resourcing, and drive company-level outcomes. **Bonus:** - You have owned a **commerce or payments platform end-to-end — from catalog to cash — at significant scale**, and can clearly articulate your impact on growth, reliability, and team development. **Why should you join us?** At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. **EEO Statement**The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our [Privacy Policy](https://www.gohighlevel.com/job-applicant-privacy-notice) before submitting your application