Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)

Job description

Workload: 50–60% | Monday to Friday (flexible within office hours) Possibility of up to 1 day home office per week Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships? We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business. Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently. Your responsibilities Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication Proactively identify and develop new partnership and business opportunities Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management Identify need periods and initiate promotions and tactical offers to generate additional business Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy Prepare the group revenue forecast and contribute to the annual budget preparation Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations Work closely with Front Office, Revenue, Sales and hotel operations Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager Share your expertise and support the development of our Groups & FIT Coordinator Contribute ideas to continuously improve our Groups & FIT processes and commercial performance Covers the reservation coordinator position during holidays and absences. Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business Previous Front Office supervisory or management experience is a strong advantage Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships Organized, reliable and solution oriented, with the ability to manage several priorities Spanish and English are required, both written and spoken; German or French, are an advantage Good knowledge of hotel PMS Opera Cloud and reservation systems What we offer A responsible and varied position 50-60% position, Monday to Friday, with room for initiative Possibility of up to one home-office day per week A hands-on role combining Groups & FIT reservations, partner relations and commercial responsibilities An international hotel environment in Zurich with close collaboration across operations, sales and revenue We are looking for someone who does more than manage reservations: someone who understands the business behind them, builds relationships and knows how to turn opportunities into bookings. Our hotel ibis Zurich Messe Airport, with its attractive rates, is located in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre. The hotel offers 252 comfortable rooms with air-cooling systems, a modern restaurant, a parking garage, and 3 conference rooms. Free Wi-Fi is available throughout the hotel. At the bar, we serve drinks and snacks around the clock — and, of course, a smile.