Growth Management- Manager/ Sr. Manager- Lending

Job description

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for someone who enjoys solving business problems, is curious about customer behavior, and can convert data into actions that drive business outcomes. As part of the Lending team, you will work across the entire Lending journey—from customer targeting, acquisition and partner performance to operations, customer experience, and business growth. You'll work closely with Product, Risk, Marketing, as well as Lending Partners to identify opportunities, influence decisions, and execute high-impact initiatives. What You'll Do Own and solve high-impact business problems across the digital lending journey. Identify opportunities to improve customer acquisition, conversion, partner performance, and operational efficiency. Develop customer segmentation frameworks to drive targeted acquisition, engagement, and conversion strategies. Work with lending partners to understand business performance, identify bottlenecks, and drive improvements. Analyze customer journeys across digital and assisted channels, including call center interactions, to improve customer experience and business outcomes. Design and measure experiments, new initiatives, and process changes, and translate learnings into scalable solutions. Develop business dashboards and performance metrics that enable faster and better decision-making. Bring fresh ideas by combining customer insights, market trends, and data to unlock new growth opportunities. Partner with cross-functional teams to drive execution from idea to implementation. Present clear, data-backed recommendations to senior leadership and influence strategic decisions. Who We're Looking For 5–9 years of experience in Business Analytics, Strategy, Consulting, Business Operations, Growth, or similar roles. Strong business acumen with the ability to connect data to commercial outcomes. Advanced SQL & Python skills; experience with BI tools is preferred. Excellent problem-solving and structured thinking skills. Strong stakeholder management with the ability to influence without authority. Comfortable working in a fast-paced, ambiguous environment and taking ownership beyond defined responsibilities. Experience in fintech, lending, banking, consumer internet, or other high-growth businesses is preferred. What Makes Someone Successful in This Role Thinks beyond reporting and proactively identifies opportunities. Challenges the status quo and brings new ideas backed by data. Balances analytical thinking with execution and business judgment. Is equally comfortable discussing strategy with leadership and diving deep into data when required. Takes ownership of outcomes, not just analysis. Why join us: Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the RoleWe are looking for someone who enjoys solving business problems, is curious about customer behavior, and can convert data into actions that drive business outcomes.As part of the Lending team, you will work across the entire Lending journey—from customer targeting, acquisition and partner performance to operations, customer experience, and business growth. You'll work closely with Product, Risk, Marketing, as well as Lending Partners to identify opportunities, influence decisions, and execute high-impact initiatives.What You'll DoOwn and solve high-impact business problems across the digital lending journey.Identify opportunities to improve customer acquisition, conversion, partner performance, and operational efficiency.Develop customer segmentation frameworks to drive targeted acquisition, engagement, and conversion strategies.Work with lending partners to understand business performance, identify bottlenecks, and drive improvements.Analyze customer journeys across digital and assisted channels, including call center interactions, to improve customer experience and business outcomes.Design and measure experiments, new initiatives, and process changes, and translate learnings into scalable solutions.Develop business dashboards and performance metrics that enable faster and better decision-making.Bring fresh ideas by combining customer insights, market trends, and data to unlock new growth opportunities.Partner with cross-functional teams to drive execution from idea to implementation.Present clear, data-backed recommendations to senior leadership and influence strategic decisions.Who We're Looking For5–9 years of experience in Business Analytics, Strategy, Consulting, Business Operations, Growth, or similar roles.Strong business acumen with the ability to connect data to commercial outcomes.Advanced SQL & Python skills; experience with BI tools is preferred.Excellent problem-solving and structured thinking skills.Strong stakeholder management with the ability to influence without authority.Comfortable working in a fast-paced, ambiguous environment and taking ownership beyond defined responsibilities.Experience in fintech, lending, banking, consumer internet, or other high-growth businesses is preferred.What Makes Someone Successful in This RoleThinks beyond reporting and proactively identifies opportunities.Challenges the status quo and brings new ideas backed by data.Balances analytical thinking with execution and business judgment.Is equally comfortable discussing strategy with leadership and diving deep into data when required.Takes ownership of outcomes, not just analysis.Why join us: Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!