Growth Manager, South Asia

Job description

ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word THE ROLE We are looking for a seasoned growth and partnerships professional to lead TTS's expansion across South Asian communities in the US — spanning Indian, Pakistani, Bangladeshi, Nepali, and Sri Lankan diaspora markets. Reporting to the Head of South Asia, you will own the full growth strategy for the corridor — from building high-value partnership ecosystems to driving customer acquisition and long-term retention. This is a role for someone who brings an existing network, commercial instincts, and the ability to move fast in a high-growth startup environment. RESPONSIBILITIES Partnerships & Business Development - Identify, negotiate, and close strategic partnerships with community organisations, ethnic media, cultural associations, religious institutions, and remittance-adjacent businesses (travel agents, grocery chains, money exchanges) across key US cities - Build and manage a structured partnership pipeline, tracking deal value, activation timelines, and revenue impact - Develop co-marketing and referral arrangements that drive measurable customer acquisition at efficient CAC - Represent TTS at senior levels with external partners, acting as the face of the corridor Growth Strategy & Execution - Design and execute a multi-channel growth strategy across the South Asia corridor, combining offline community activations, digital campaigns, ambassador programmes and influencer partnerships - Source, onboard and manage a network of community champions and brand ambassadors, setting clear KPIs and maintaining ongoing engagement - Lead localised campaign planning across communities, ensuring cultural relevance and message resonance - Monitor competitive activity and identify whitespace opportunities across communities Data, Financials & Performance - Build a test-and-learn framework across acquisition channels, using data to double down on what works and kill what doesn't - Report regularly on growth metrics, partnership performance and market opportunities REQUIREMENTS - 6–8 years of experience in growth, partnerships, business development or community marketing — ideally within fintech or a consumer startup; serving diaspora communities a plus - A proven track record of building and closing partnerships that delivered measurable commercial outcomes - Deep existing networks within South Asian communities in the US — you are known and trusted in these spaces - Strong commercial acumen — you can connect partnership activity to business results - Excellent negotiation and relationship management skills, with the ability to operate credibly at a senior level - Highly organised with strong project management skills; comfortable running multiple workstreams simultaneously - Entrepreneurial, resourceful and comfortable with ambiguity ALSO YOU ARE - Outgoing - you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures - Execution oriented - we have an “impact first” philosophy and a lot to be done. You should be able to take an idea to implementation - Mission-Oriented - you are passionate about working with immigrant communities and/or financial inclusion - Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g events or customer meetings) - Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment - Driven - you thrive in fast-paced, target oriented environments TAPTAP VALUES https://www.taptapsend.com/our-values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.