Growth Strategy & Operations Manager

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Growth Strategy & Ops Manager will play an active role in designing and implementing SCAN’s national sales strategies across all channels, products, and markets. This position will work closely with the Chief Growth Officer and VP of Growth Strategy & Ops to plan for multiple sales seasons, including Annual Enrollment Period (AEP), as well as establish a data-driven sales performance management function. You Will Collaborate with the Chief Commercial Officer, Chief Growth Officer, VP of Growth Strategy & Ops, as well as other cross-functional teams (e.g. Corporate Strategy, Marketing) on establishing our long-term sales strategies to enable growth (e.g. channel diversification, population-specific products). Conduct industry research / due diligence to support the creation of sales strategies. Engage cross-functionally with leaders over sales production teams, Marketing, Digital Strategy, Product, Network, and other departments to create and execute against a tailored plan for each sales season: Annual Enrollment Period (AEP), Open Enrollment Period, and Lock-In. Lead and project manage the Sales workstream of new market and product launches. Lead and project manage our annual AEP War Room, a highly-visible, cross-functional workgroup designed to enable swift pivots and execution during AEP. Collaborate with sales production leaders to identify leading key performance indicators for each team / channel / market / product and establish a robust sales performance management infrastructure. Collaborate with data and finance teams to design sales enablement and performance dashboards. Collaborate with channel-based sales production leaders, Procurement, and IT to identify and implement tools (build, partner, vs buy) needed to maximize sales performance. Partner with Finance to forecast annual sales projections. Support in preparing for executive presentations (Board meetings, Executive Leadership Team meetings, various steering committee meetings, etc). We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. All other duties as assigned. Your Qualifications Bachelor's Degree or equivalent experience preferred. 6 years of experience in healthcare management consulting, sales strategy & ops, corporate strategy, commercial strategy, venture capital, or private equity preferred. Experience with healthcare payers and / or Medicare Advantage Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution Ability to collect, organize and analyze complex data at a macro and micro level with the goal of making structured, data-driven decisions in an ambiguous strategic context Ability to collaborate across all levels, proactively seeking stakeholders’ inputs and exploring a wide range of options before deciding / acting Strong analytical and problem-solving skills with attention to detail Proven track record of effectively managing multiple large-scale, diverse, and complex projects simultaneously. Ability to excel in an ambiguous environment, flexing to new priorities Excellent interpersonal skills, with proven ability to collaborate with stakeholders across all levels of the organization, both in-person and virtually Demonstrated strategic thinking capability and planning for short and long-range goals required Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong presentation skills What's in it for you? Base Pay Range: $106,200.00 to $161,705.00 annually Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-BB1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)