GSB CS WW LF Category Manager

Job description

GSB CS WW LF Category Manager Description - Job Summary: The Category Support role is pivotal in driving business performance, overseeing portfolio management, and implementing growth programs within the industrial print sector. This position involves coordinating with various departments to prioritize opportunities that align with growth strategies, refining operations based on feedback, and leveraging outputs from the Training Academy and Knowledge Management to enhance decision-making. The role provides strategic oversight and direction to ensure all functions contribute effectively to long-term goals. Core Responsibilities: Category Support & Pricing: Oversee category support and pricing strategies to ensure competitive positioning in the market. Develop and implement pricing models that align with business objectives and market trends. Collaborate with sales teams to optimize pricing strategies and ensure profitability. Business Performance Management: Monitor and analyze business performance metrics to identify areas for improvement. Implement strategies to optimize operational efficiency and drive profitability. Regularly review and analyze performance data to identify bottlenecks, manage volume demand, and optimize resource allocation. Growth Programs Definition & Deployment: Define and deploy growth programs that align with the company's strategic goals. Collaborate with cross-functional teams to ensure successful implementation of growth initiatives. Promote training programs and identify opportunities for cross-selling services or products. Portfolio Consultancy: Provide consultancy services on portfolio management to ensure alignment with market demands. Promotional Activities: Plan and execute promotional activities to drive product awareness and sales. Collaborate with marketing teams to develop promotional materials and campaigns. Monitor the effectiveness of promotional activities and adjust strategies as needed. Customer Relationship Management: Develop and maintain strong relationships with key customers to understand their needs and preferences. Provide exceptional customer service and support to enhance customer satisfaction and loyalty. Gather customer feedback and use it to improve products and services. Extended Responsibilities: Stakeholder Collaboration : Build and maintain strong relationships with key stakeholders, including GBU, sales teams, and other departments. Work closely with the sales and services marketing teams to promote training programs and identify opportunities for cross-selling services or products. Demand & Utilization Management : Regularly review and analyze performance data to identify bottlenecks, manage volume demand, and optimize resource allocation. Qualifications: Education : Bachelor’s degree in Business Management, Marketing, Engineering, or a related field. Certifications in Industrial Printing, Digital Printing Technologies, or similar technical training (preferred). Experience : Proven experience in business management or similar roles, with a strong understanding of digital industrial printing equipment. Experience in market analysis, customer relationship management, and strategic planning. Strong knowledge of service portfolio management and expansion. Skills : Excellent leadership and team management abilities. Strong operational and financial management skills, with an ability to oversee budgeting and forecasting. Excellent communication and stakeholder management skills. Strong problem-solving skills and attention to detail. Proficiency in using digital tools for managing assets, scheduling, and financial tracking. Personal Attributes: Proactive and solutions-oriented, with a focus on continuous improvement. Strong organizational skills with the ability to multitask and prioritize effectively. Results-driven mindset, with a focus on optimizing both efficiency and profitability. Customer Centricity Prioritization Resilience Team Management Strategic Thinking Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (Spain) Travel - 25% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "