GTM AI Operations - India

Job description

**This opportunity requires that you work a specific shift as this is a region specific role.** ### About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. ### **JumpCloud is Intelligent, Secure IT.** ### What You'll Be Doing: Reporting to the Sr. Director of Marketing Operations, this role will focus on designing, building, and operationalizing agentic outbound systems that improve pipeline generation efficiency and seller productivity. ### Core Objectives: **Build Agentic Outbound Systems** - Design and deploy AI outbound workflows that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement orchestration. **Operationalize AI at Scale** - Move beyond isolated AI experiments by building repeatable, production-ready workflows that integrate across Salesforce, Marketo, Clay, sequencing platforms, enrichment providers, and engagement tools. **Improve Outbound Efficiency** - Reduce manual BDR work through automation while increasing outbound quality, targeting precision, personalization, and activity scalability. **Accelerate Pipeline Generation** - Support the evolution of JumpCloud’s outbound programs through AI targeting, signal-based prioritization, automated enrichment, and intelligent workflow orchestration. **Ship Fast and Iterate** - Rapidly prototype, deploy, measure, and improve GTM workflows with a strong bias toward execution and measurable business impact. ### We're Looking For: A highly technical GTM operator who enjoys building systems, automations, and workflows that solve real revenue problems. This person thrives in fast-moving environments, is comfortable working across both strategy and execution, and prefers shipping solutions over discussing hypotheticals. Success in this role is measured by deployed workflows and operational improvements that increase outbound efficiency, pipeline generation, or seller productivity. ### Required Qualifications: **GTM Systems & Operations** - Hands-on experience working within modern GTM systems including Salesforce, Marketo, Gong Engage, enrichment providers, and outbound engagement platforms. - Experience building and maintaining workflows across tools such as Clay, Openprise, Zapier, Replit, or similar orchestration platforms. - Strong understanding of outbound operations, lead/account flows, enrichment strategies, segmentation, and GTM data management. - In-depth understanding of how MCPs work and demonstrated experience applying best practices for MCP utilization and efficiency. **AI & Automation** - Practical experience applying AI and automation to GTM workflows beyond experimentation. - Experience working with LLMs (preferably Claude Cowork & Code), prompt workflows, structured outputs, AI-assisted personalization, and integrating AI outputs into operational systems. - Familiarity with APIs, automation logic, webhooks, and lightweight scripting to connect systems and automate processes. - Understanding of concepts such as agentic workflows, signal-based automation, RAG, embeddings, or AI orchestration frameworks is a plus. **Builder Mentality** - Proven ability to independently build and operationalize workflows from idea → deployment → iteration. - Comfortable using no-code, low-code, and lightweight coding approaches to deliver solutions quickly. - Strong troubleshooting mindset with the ability to identify bottlenecks and improve workflow reliability at scale. **Cross-Functional Collaboration** - Ability to partner effectively with Marketing, Sales, RevOps, and Data teams to align priorities and execute quickly. - Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders. **Operating Style** - Highly self-directed and execution-oriented with a strong bias toward action. - Comfortable operating in ambiguity and iterating quickly as priorities evolve. - Motivated by solving operational problems and building systems that create measurable business impact. ### Shift Availability: - This role will align with an EMEA shift schedule, roughy 1:00pm - 10:00 pm IST