GTM Strategy and Operations Manager, Post Sales

Job description

Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance. Our customers include: - 40% of Forbes Top 50 AI companies - 20% of Forbes Top 100 Cloud companies - Top companies like Notion, Anthropic, and Cursor We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You’ll own core operations (such as compensation planning, territory and process design) for a growing team of Account Managers, strengthening expansion, retention and customer success. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer. In this role, you will - Own GTM operations end-to-end for our Account Management function, including compensation planning, territory design, and process improvement - Partner closely with GTM leaders to build scalable, user-friendly processes and optimize their decisionmaking with data-driven insights and strategic recommendations - Operationalize our evolving GTM methodology by designing systems to measure and improve adoption and execution - Build operational foundations for Account Management, establishing initial processes, tooling and reporting enabling these functions to grow and scale - Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the post-sales organization What excites us - 4-6 years of experience in GTM/revenue operations, sales operations or a similar role - Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale - Track record of building trust and credibility with GTM leaders and cross-functionally to drive impact - Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background - You don’t need to be (and won’t be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required - Prior experience with post-sales, account management, renewal operations highly valued (but not required) What we offer: - The equity upside of an early-stage startup with the product-market fit of a later-stage company. - Daily lunch and snacks for those working out of our San Francisco office. - Medical, dental, and vision insurance covered 100%. - One Medical membership covered, flexible sick benefits, and more. - Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. - Annual team offsites and in-person opportunities around our growing Anrok hubs. - Home office setup stipend to ensure you have the equipment you need to thrive at work. For employees based in the San Francisco Bay Area, we follow a hybrid model where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time.