GTM Strategy & Ops

Job description

ABOUT FINCH We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. 👋 NOTE FROM KELLY Hi! I'm Kelly https://www.linkedin.com/in/kelly-jacques-6037ab12b/ - I lead Go-to-Market Strategy & Operations at Finch. My team is a small group of diverse problem-solvers who are pros at answering and executing against the questions "where do we grow next, what will it take to win, and how do we get there faster?” This role exists to own those answers full-time and turn them into scalable systems. The GTM Strategy & Ops org doesn't have a fixed lane. Priorities will shift as the business does, and you'll need to be just as comfortable modeling an idea as you are shipping it the next day. THIS ROLE We're looking for a GTM Strategy & Ops teammate to help Finch design, scale, and optimize the systems that power our growth. You'll operate at the intersection of revenue, product, and strategy – tackling the most important questions in the business: Where do we grow next? What will it take to win? And how do we get there faster? You'll partner with our founders, sales, and product to turn insight into execution, driving projects that shape Finch's go-to-market motion, accelerate revenue, and deepen relationships with our most strategic customers. This role is perfect for someone who thrives on solving complex problems, loves getting close to customers, and wants a front-row seat to scaling a generational company from the inside out. WHAT YOU’LL DO - Own high-impact strategic projects – from new product launches to pricing strategy to GTM experiments that open up entirely new markets. - Work directly with our sales leader and biggest customers to uncover new revenue opportunities, shape product direction, and translate insights into action. - Design and optimize Finch’s growth engine – align people, process, and data to drive predictable revenue and scalable operations. - Build the systems behind the story – dashboards, metrics, and feedback loops that make growth measurable and repeatable. - Partner cross-functionally with Sales, Marketing, and Product to connect strategy to execution and ensure every team is pulling toward the same outcomes. - Translate chaos into clarity – break down ambiguous challenges into crisp, actionable plans that deliver impact fast. - Help craft Finch’s GTM narrative – how we position, price, and win as we move from product-market fit to category leadership. - Execute ruthlessly – you won’t just model ideas; you’ll ship them, measure them, and scale what works. WHO WE HAVE IN MIND MUST-HAVES - 2–8 years of experience in GTM strategy, BizOps, consulting, finance, or revenue operations at a fast-growing SaaS or tech company. - Strategic and execution-oriented – equally comfortable in the boardroom and the spreadsheet. - A bias for action – you turn hypotheses into impact, fast. - Thrive in ambiguous, high-velocity environments where priorities shift and outcomes matter more than titles. - Love working on revenue-critical problems – pricing, pipeline, forecasting, customer strategy. - Customer-obsessed – you want to get close to the firms using Finch, understand their business, and use that knowledge to drive growth. - Bachelor's degree in a relevant field (Business, Economics, etc.). NICE-TO-HAVES - Experience in management consulting, finance, venture, or startup strategy roles. - Experience working closely with founders or exec teams to shape company direction. THIS ROLE MIGHT NOT BE FOR YOU IF - You need a clearly scoped lane – this role's priorities and inputs will shift as fast as the business does. - You'd rather hand off the model than own what happens after it ships – this role expects you to execute and measure, not just recommend. - You're not comfortable being customer-facing – a real chunk of this is sitting directly with Finch's law firm partners. AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE. As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status. We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.