GTM Technical Onboarding Program Manager

Job description

About the Team The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp. About the Role OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability. You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement. Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions. In this role, you will: - Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles - Define learning outcomes and readiness standards in partnership with technical GTM leaders - Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior - Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios - Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness - Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve - Coach subject-matter experts and facilitators to teach technical content clearly and effectively - Establish repeatable content-governance and reinforcement systems that scale across roles and regions - Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency You might thrive in this role if you: - Have held a customer-facing technical role and enjoy helping others build strong product, solution, and customer judgment - Develop fluency quickly in complex products, technical architectures, integrations, deployment considerations, and customer workflows - Understand how technical GTM teams scope solutions, navigate technical tradeoffs, and connect product capabilities to business outcomes - Are energized by turning hard-won technical knowledge into practical guidance, hands-on practice, and repeatable ways of working - Communicate complex technical concepts clearly to both technical and non-technical audiences - Operate effectively in a fast-moving environment where products, technical guidance, and customer needs change quickly - Bring low ego, high ownership, and a genuine passion for helping technical teams become more capable and confident Basic qualifications: - 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role - Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations - Experience working directly with customers on complex, deeply technical SaaS platforms is required - Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations - Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams - Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios - Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders - Strong program management, facilitation, and written and verbal communication skills - Willingness to work in-office in San Francisco Preferred qualifications: - Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred - Direct experience working with AI/ML products or platforms is preferred - Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus - Familiarity with instructional design principles or adult learning is a plus - Experience leading subject-matter expert programs or designing technical assessments and certifications About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.