Guadalajara | District Business Operations Manager - Gerente de Operaciones del Negocio a Nivel Distrito

Job description

EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. MANAGER PRODUCT/SERVICE SKILL Employee Development (Manager, All) Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2. Financial Excellence (Manager, Branch Product) Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting. Business Development (Manager, Branch Product) Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry. Operational Excellence (Manager, Branch Product) Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership. Business Development (Manager, Branch Service) Contributes to the growth of the District’s business by supporting the pursuit, transition, retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the manager’s scope of responsibility and provides solutions and technical assistance to customers (both internal and external). Financial Excellence (Manager, Branch Service) Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals. Operational Excellence (Manager, Branch Service) Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow, while constantly looking for areas to improve efficiency and customer service (internal and external). Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership. Responsibilities: Manager Business Operations, Core Competencies Analytical: Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data. Influential: Can promote lean thinking and is skilled in implementing change. Builds and maintains long term relationships with a district that results in positively influencing employee performance. Inspires others by challenging, encouraging, and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events. Pursuit of Excellence: Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience. Manager Business Operations, Responsibilities This section lists job-specific responsibilities to be achieved in this job and should not be edited: Drive Global Business Operations Strategies and Principles to enable world class performance ​ Consume, train, and monitor usage of new processes and technologies ​ Own the Quality Management System (QMS) in pursuit of efficiency, profitability, and consistency ​ Improve operational performance through analytics and observation Provide employee development, training, and mentorship to form a quality and process fundamental mindset​ Build and maintain strong, collaborative relations with the Global Network ​ Support local solutions that improve efficiency and enable visibility​ in alignment with global standards Qualifications Knowledge: College Degree or equivalent Minimum 3-5 years of Customs Broker’s experience including a minimum of 3 years in a management level Expeditors company policies and procedures knowledge A good understanding of Expeditors’ products, services and systems Strong market and competition knowledge Good knowledge of customs brokerage process and system essential Good knowledge of customs legislation, especially with regards to classification, valuation and origin Understanding of ocean, transcon and air documentation process Knowledge of air, road and ocean transport Good knowledge of incoterms Hazardous Materials certification (preferred) Well rounded knowledge of the customs tariff and customs system Working knowledge and experience of the customs regulations Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Good Microsoft Office skills (Excel, Word etc.). Pro-active, strong organizational skills. Fluent in English Proven negotiation skills The ability to troubleshoot and solve problems quickly and effectively The ability to maintain a privileged relationships with the customs authorities Behaviours: Emotional resilience Self-reflecting and open to feedback Initiative and ability to work in autonomy Role model of integrity and pride for all employees Proven leadership attitude and background Compliance Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training and mandatory training Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!