Guest Assistant - Amanoi

Job description

Location Overview Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out. Role A Guest Assistant is responsible for handling and assisting with all guest needs, while also supporting management in achieving the goals of the Front Office Department. The Guest Assistant serves as a central communication link between guests, other departments, and management. Key Responsibilities Create a positive first impression for all visitors and represent the resort in a professional and welcoming manner. Assist guests with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints promptly and courteously. Provide accurate information about hotel services, facilities, and local attractions. Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Maintain up-to-date knowledge of room availability, rates, and current promotions. Proactively assist guests with their requests to ensure they have the best possible experience at Amanoi. Ensure the protection and confidentiality of all guest information and sensitive hotel data at all times. Record guest feedback and report issues to the Front Office Supervisor or Manager. Uphold company policies, service standards, and safety procedures at all times. Contribute to maximizing hotel revenue by actively promoting and upselling rooms, services, and amenities. Follow all policies and procedures when charging guest activities, ensuring accuracy and timely processing. Requirements Previous experience in a guest-facing role, preferably in the hospitality or resort industry. Excellent communication and interpersonal skills, with a friendly and professional demeanor. Ability to anticipate guest needs and provide proactive service. Strong problem-solving skills and the ability to remain calm under pressure. Computer skills and familiarity with property management systems (PMS). Ability to work flexible hours, including weekends and holidays. Professional appearance and attitude consistent with the brand image. Commitment to maintaining guest confidentiality and data privacy. Fluency in English; Chinese/Korean/Russian is a plus Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Aman Global Complimentary Night Program. Shared accommodation with full board at the Colleagues' Cafeteria. Laundry service. 12 Annual Leave Days. Service Charge. Monthly incentive bonus. Health Care Package. Year-end Bonus. If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.