Guest Assistant Receptionist – Amanzoe

Job description

Location Overview Join our team in Amanzoe. Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands. Role We are looking for a dedicated and service-oriented Guest Assistant (Receptionist) to join our Front Office team at Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management Team, the Guest Assistant will play a vital role in delivering the exceptional, personalised service that Amanzoe is known for. This position is ideal for someone who is energetic, proactive, and passionate about hospitality. Responsibilities Deliver a warm and seamless welcome and departure experience to all guests. Support daily Front Office operations including check-in/out, guest communication, and concierge services. Handle guest inquiries and requests with efficiency, discretion, and care. Maintain guest profiles and history to ensure a tailored experience. Collaborate with other departments to ensure smooth service and guest satisfaction. Anticipate guest needs and proactively offer thoughtful solutions or assistance. Promote in-house services and activities to enhance guest experiences. Ensure workspaces and guest-facing areas are kept clean, organised, and professional. Uphold Amanzoe’s service standards and brand values in all guest interactions. Requirements A minimum of 2 years’ experience in Front Office or in a Guest Assistant role, ideally in a 5-star luxury resort or hotel. Degree or diploma in Hospitality Management from a certified institution. Proficiency in Opera PMS or Fidelio is essential, as well as MS Office. Excellent verbal and written communication in Greek and English. Knowledge of an additional language (e.g. French, Italian, Spanish, or others) is highly desirable. Strong interpersonal skills with a positive and engaging personality. High attention to detail, with the ability to multitask and work under pressure. Legal right to live and work in Greece is required. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. Shared accommodation including monthly utility allowance (electricity and water) Access to Learning Hub Training Platform Discount on F&B Outlets Discount on Aman Retail Meal and coffee breaks while on duty Uniform and colleague transportation Access to the Amanzoe Elite Program (local discounts) Participation in annual Staff Party and Family Day Complimentary wellness activities including yoga, tennis, and gym classes If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.