Guest Experience Advisor | Weekends Off | Argyle

Job description

Are You Great With People? We Can Teach You Cars. We're looking for someone special to join our guest service team. We're not necessarily looking for someone who has spent years working in an automotive repair shop. In fact, some of the people we'd most like to meet may have never worked in automotive at all. Maybe you've worked at a great hotel where you learned how to make every guest feel important. Maybe you've worked in an upscale restaurant where remembering the little things separated good service from exceptional service. Maybe you're simply the person guests ask for because they know you'll take care of them. That's who we're looking for. We'll teach you our processes and help you learn the automotive side. You bring the personality, work ethic, communication skills, and genuine desire to serve people. What You'll Get From Us No Weekends — We're Closed Saturday & Sunday Paid Vacation & Holidays Healthcare Benefits Available Matching Retirement Plan Local Owner Who Is On-site Daily Ongoing Training & Career Development Opportunities for Advancement Chaplain Care Support Available Employee Appreciation Events Weekly Team Lunches Provided A Team That Wants You to Succeed We're building relationships with our guests, not simply processing transactions. If you have a background in hospitality, hotels, upscale restaurants, concierge services, high-end retail, or exceptional guest service , we'd especially like to hear from you. Don't let a lack of automotive experience stop you from applying. We can teach cars. We're looking for someone who already understands how to take great care of people. 2+ years of customer service, hospitality, or guest-facing experience preferred Experience in hotels, upscale restaurants, hospitality, concierge services, high-end retail, or other service-focused environments is strongly encouraged No automotive experience required — we can teach you the automotive side of the business Exceptional interpersonal and communication skills Naturally friendly, welcoming, and comfortable building relationships with guests Genuine desire to help people and provide an outstanding customer experience Ability to listen carefully, ask good questions, and communicate information clearly and professionally Comfortable handling difficult conversations or dissatisfied guests with patience and professionalism Able to remain calm, organized, and positive in a busy, fast-paced environment Strong attention to detail and ability to manage multiple priorities Comfortable using computers, phones, email, texting, and business software Dependable, punctual, and committed to being part of a team Professional appearance and demeanor High level of integrity, honesty, and personal accountability Willingness to learn and receive ongoing training and coaching A servant-minded attitude and a genuine desire to take great care of people Most importantly: We are looking for the right person, not necessarily the right résumé. If you have a strong background in taking exceptional care of customers but don't know anything about cars, we still want to hear from you. Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Christian Brothers Automotive Benefits: Paid Vacation & Paid Holidays Closed Every Weekend To Spend Time With Family & Friends Healthcare Benefits Available Matching Retirement Plans Realtime Technical Support Technician Training Paths To Assist With Career Development Owner Onsite On-Going Training & Career Advancement Chaplain Care Support Available Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar