Guest Experience Agent

Job description

Key responsibilities: Deliver personalized and memorable guest experiences throughout every stage of the guest journey, ensuring the highest standards of luxury hospitality. Welcome guests with warmth and professionalism, building genuine relationships and creating lasting impressions. Anticipate guests' preferences and proactively arrange personalized amenities, special occasions, and tailored experiences. Coordinate guest requests efficiently with all hotel departments, ensuring seamless service delivery and exceptional guest satisfaction. Handle guest inquiries, feedback, and complaints with professionalism, empathy, and discretion, ensuring prompt resolution and effective service recovery. Promote hotel facilities, dining experiences, wellness services, and curated local activities according to each guest's preferences. Maintain detailed guest profiles and preferences using Opera PMS to provide personalized service during current and future stays. Ensure compliance with Barrière Group standards, LQA requirements, and company procedures at all times. Continuously identify opportunities to surprise and delight guests, creating memorable moments that exceed expectations. Work closely with Front Office, Concierge, Housekeeping, Food & Beverage, and all operational departments to deliver a seamless luxury experience. Required qualifications: Do you have a genuine passion for creating unforgettable guest experiences? Are attention to detail, personalization, and exceptional service part of who you are? You might just be the talent we're looking for! You are proficient in Opera PMS and fluent in both English and Greek. Any additional language will be considered a strong asset. Your outstanding communication and interpersonal skills, emotional intelligence, positive attitude, and problem-solving abilities distinguish you. You are highly organized, proactive, and thrive in a fast-paced luxury hospitality environment. You enjoy working collaboratively with different departments while maintaining the highest standards of guest satisfaction. Your "Plus"? Previous experience with LQA standards, Forbes Travel Guide standards, and luxury hospitality brands. Additional Information Starting date: ASAP until mid-October. Job type: Seasonal. TRAVAILLER CHEZ BARRIERE, C'EST AUSSI... Une ambiance chaleureuse au travail. Une qualité de vie inouïe dans l'une des plus belles stations du monde. Un lit douillet pour la durée du contrat dans un appartement confortable. Des navettes Barrière tout au long de la journée pour vous rendre et revenir de l'hôtel. Prime de fin de saison qui évolue selon le nombre de saison réalisées au sein du Groupe (sous conditions). Une majoration des heures de nuit entre 22h et 7h. Prime de cooptation selon les règles du Groupe Barrière. Un avantage en nature nourriture toute la saison d'hiver. Une bonne mutuelle pour prendre bien soin de vous. L’opportunité de suivre des formations (métiers, produits, d’empowerment…). La chance de pouvoir parcourir la France (et le monde) au fil des saisons. Statut employé. Entre 10K et 12K euros brut pour la saison (hors pourboires). Prise de poste en novembre 2026. BARRIERE GROUP A leader in casinos in France and a renowned name in luxury hospitality, dining, leisure, and entertainment, Barrière reinvents itself every day. At the crossroads between iconic destinations and legendary venues, Barrière has shaped more than just a legacy—it has created a signature. From the Normandy in Deauville to the Fouquet’s in New York, the Group stands out across its 21 hotels through its unique and authentic French art de vivre. Across its 34 casinos and club, Barrière brings to life a passion for gaming, a festive spirit, and a love for entertainment. Founded in 1912 and now co-chaired by Joy Desseigne-Barrière and Alexandre Barrière, Barrière remains a family-run business where values of hospitality and excellence are passed down from generation to generation, within its teams in France and around the world. And maybe with you tomorrow? At Barrière, we embrace diversity in all its forms and welcome every application with enthusiasm. We also adapt our recruitment process, upon request, to meet the needs of candidates with disabilities. Moreover, we value profiles that share our commitment to Corporate Social Responsibility (CSR) and who are eager to contribute to our mission of making a positive impact on society and the environment. Barrière: 50 professions, 1 mindset. Join us! Fouquet's Mykonos is seeking a Cook Located on the shores of Paraga Beach, Fouquet’s Mykonos is the Barrière Group’s first venture in Greece. Blending Cycladic art, Mediterranean horizons and French refinement, this exceptional retreat harmonizes with its natural surroundings to offer 60 suites, 3 private villas, panoramic terraces, and pools. Complete with a rock-carved spa, the ROKA restaurant, and direct beach access, it delivers an intimate yet spectacular Mediterranean experience. As a Guest Relation Agent , you are the ambassador of tailored luxury and memorable experiences delivered directly to our guests throughout their stay. You will ensure the flawless coordination, personalization, and execution of guest requests.