Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career.As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!Your Responsibilities Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures. Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure. Manage daily emails and communications with professionalism and poise. Handle guest complaints graciously, ensuring swift and satisfactory resolutions. Keep accurate records while handling financial transactions with confidence. Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free. Strive to exceed guest expectations, creating moments that make their stay truly memorable. Requirements A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus! Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting. Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus! Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio). Strong customer service skills, with a knack for understanding and resolving guest concerns. A proactive team player who brings positive energy and a can-do attitude! Personality Traits That Shine: Exceptional communication and interpersonal skills that light up any room. A sales-oriented mindset that seeks to enhance the guest experience. Top-notch organizational skills and the ability to handle multiple tasks with grace. A cheerful disposition and a team spirit that inspires others. BenefitsCompetitive Remuneration PackageAccommodation on privately owned staff houses with WIFI, LaundryOne Meal daily in staff restaurant plus 1 Snack during shiftEnjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!Transportation services provided to and from staff residences and workplaces.Continuous professional developmentOngoing training opportunities to enhance both soft and hard skills!Encouraging leadership and a friendly workplace atmosphereA working environment where you feel valued and appreciatedEmployee Recognition Programs Company team events and volunteering actionsUniformDiscounts and Family Rates in group properties in Santorini
Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career.
As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!
Your Responsibilities
- Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures.
- Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure.
- Manage daily emails and communications with professionalism and poise.
- Handle guest complaints graciously, ensuring swift and satisfactory resolutions.
- Keep accurate records while handling financial transactions with confidence.
- Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free.
- Strive to exceed guest expectations, creating moments that make their stay truly memorable.
Requirements
- A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus!
- Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting.
- Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus!
- Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio).
- Strong customer service skills, with a knack for understanding and resolving guest concerns.
- A proactive team player who brings positive energy and a can-do attitude!
Personality Traits That Shine:
- Exceptional communication and interpersonal skills that light up any room.
- A sales-oriented mindset that seeks to enhance the guest experience.
- Top-notch organizational skills and the ability to handle multiple tasks with grace.
- A cheerful disposition and a team spirit that inspires others.
Benefits
- Competitive Remuneration Package
- Accommodation on privately owned staff houses with WIFI, Laundry
- One Meal daily in staff restaurant plus 1 Snack during shift
- Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
- Transportation services provided to and from staff residences and workplaces.
- Continuous professional development
- Ongoing training opportunities to enhance both soft and hard skills!
- Encouraging leadership and a friendly workplace atmosphere
- A working environment where you feel valued and appreciated
- Employee Recognition Programs
- Company team events and volunteering actions
- Uniform
- Discounts and Family Rates in group properties in Santorini
About our propertiesCanaves Collection, in Santorini, Greece, listed among the best hotels in the world, for the season of 2024 is looking for associates who are willing to learn and build up a successful career in hospitality.Canaves Collection owns and manages five luxury properties, the contemporary, boutique Canaves Ena, the elegant and luxurious Canaves Oia Suites, its elite 8 suites only property Sunday Suites and its brand-new resort, Canaves Epitome.All properties are located in the cosmopolitan village of Oia, in the northern part ofSantorini Island and are proud members of the Small Luxury Hotels of the World.Canaves GastronomyCanaves Gastronomy is an ongoing project for the last 5 years running in all our 4 different properties in Oia.Elements Restaurant at Epitome Santorini, has been awarded with two stars at the “International Gastronomy” category of the Greek Food and Leisure Awards (FNL) while Petra Restaurant at Canaves Oia Suites received one star at the “Modern Greek Cuisine” category from the same institution. Both fine dining restaurants have also been awarded with the prestigious Greek Gastronomy award, the Toques D’ Or.
About our properties
Canaves Collection, in Santorini, Greece, listed among the best hotels in the world, for the season of 2024 is looking for associates who are willing to learn and build up a successful career in hospitality.
Canaves Collection owns and manages five luxury properties, the contemporary, boutique Canaves Ena, the elegant and luxurious Canaves Oia Suites, its elite 8 suites only property Sunday Suites and its brand-new resort, Canaves Epitome.
All properties are located in the cosmopolitan village of Oia, in the northern part of
Santorini Island and are proud members of the Small Luxury Hotels of the World.
Canaves Gastronomy
Canaves Gastronomy is an ongoing project for the last 5 years running in all our 4 different properties in Oia.
Elements Restaurant at Epitome Santorini, has been awarded with two stars at the “International Gastronomy” category of the Greek Food and Leisure Awards (FNL) while Petra Restaurant at Canaves Oia Suites received one star at the “Modern Greek Cuisine” category from the same institution. Both fine dining restaurants have also been awarded with the prestigious Greek Gastronomy award, the Toques D’ Or.
