Guest Experience Command Center Dispatcher (Part-Time)

About the Position

We are looking for upbeat and dedicated professionals to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events. As a Guest Experiences Command Center Dispatcher, you will help provide unforgettable experiences to all of our guests and Team Members, while collaborating to resolve issues that may arise in the arena by fielding calls and responding appropriately.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based onsite in San Francisco, CA.

Key Responsibilities

• Monitor, input, and dispatch incidents as they appear in our Facility Management System and Computer Maintenance Management Software via radio calls, phone calls, texts, Slack messages
• Serve as liaison for positive resolutions of customer issues by providing guests and Team Members with excellent customer service to better enhance their event day experience
• Create and populate event reports to help record guest related incidents, including injuries, illness, and inappropriate behavior
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send Team Members to appropriate locations
• Follow up with supervisors and leadership to assist with Team Member and/or building related needs
• Receive emergency and non-emergency calls and record significant information
• In the event of an emergency, assists in evacuating the arena, while maintaining a calm, professional manner
• Maintain logs and records of radio calls, activities, and other information
• Serve as the sole Guest Experiences Team Member in the command center for majority of Chase Center events (This role works directly with representatives from internal and external agencies)
• Maintain thorough knowledge of the building including front of house and back of house areas
• Other duties as assigned

Required Experience & Skills

• A minimum of 2 years of related work experience
• Strong interpersonal skills, customer service orientation and ability to work effectively both independently and on a team
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments
• Strong detail orientation, outstanding work ethic and problem solving
• Strong written and verbal communication; Ability to convey complex information clearly and effectively
• Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies
• Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
• Reliable form of transportation

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time
• Note: This position may require you to sit or stand for long periods of time.

Time Commitment

• Event Minimum: Maintain availability for at least 60% of all year-round events held at Chase Center
  Ability to work non-traditional hours according to the Warriors and Valkyries home game schedule Chase Center events and Thrive City events (i.e., days, evenings, nights, weekends, and holidays year-round)
• Typical game night shifts are 4:30pm - 11:00pm
• Typical concert shifts are approximately 6+ hours in length.
• Work schedules will vary from week to week along with scheduled events. Part-time employees will not be scheduled for every event as scheduling is based on the needs of the department