Guest Experience Guide

Job description

About the role As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members. What you'll do Greeting guests and answering questions in a welcoming and positive manner Ensuring accurate information is provided to guests, ensuring adequate expectations Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds Handling cash transactions, ticket sales and other retail duties as required Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information Directing guests around the different areas of the attraction and assisting them onto the ride Ensuring all ride safety precautions are met, and informing the Operator and Supervisors of any concerns Ensure Flyover operating procedures and service standards are consistently maintained Communicate efficiently using proper radio protocol Assisting with evacuation procedure in the event of an emergency and follow emergency preparedness plan Possessing knowledge about Vancouver and other attractions Other duties and projects as assigned. Qualifications Availability to work a variety of shifts including evenings, weekends and Holidays Be comfortable working on your feet for extended periods of time in both an indoor and outdoor environment Ability to lift loads of up to 30 pounds as necessary Flexibility to complete various tasks in different roles Extensive knowledge about Vancouver and local area Experience in the tourism/hospitality industry is an asset Cash handling and public speaking experience preferred Fluency in a second language in addition to English is an asset FoodSafe Level 1 certification or equivalent is an asset Serving it Right certification equivalent is an asset Welcoming All Applicants At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request. Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding. About Flyover Attractions Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.