Guest Experience & Operations Coordinator

Job description

The Opportunity This is not a traditional front desk position—it is a unique entry point into the organization with a clear pathway for growth. All Guest Experience & Operations Coordinators begin with hospitality as their foundation, welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across Carey Seminary, Carey Residences, and Carey Lodge. From there, you will take on special projects and assignments in a specialization track aligned with your skills, interests, and organizational needs. Whether supporting operational initiatives across Carey Seminary, Carey Residences, and Carey Lodge (Operations Track), assisting with bookkeeping and reconciliations (Finance Track), providing network and systems support (IT & Systems Track), or contributing to marketing and communications initiatives (Marketing & Advancement Track), you will gain valuable cross-functional experience while building a diverse and transferable operational skill set. This role is ideal for an early-career professional who thrives in a guest-facing environment, enjoys variety, and is eager to learn. Working alongside experienced managers, you will gain exposure to multiple areas of the organization while developing skills that can support future career growth in hospitality, operations, finance, technology, marketing, or institutional administration. Key Responsibilities Guest & Student Services (Core Hospitality) Warmly welcome and assist short-term guests, residents, and visitors during check-in and check-out. Issue keys (Goki), parking permits, and meal tickets (Square) as required. Respond to inquiries by phone, email (Freshdesk), and in person. Support student move-in and move-out logistics in collaboration with residence staff. Track and distribute mail and packages for students and residents. Administrative & Hub Coordination Maintain reservation and occupancy tracking through MEWS. Process and reconcile payments through MEWS, Populi, and other digital tools. Maintain accurate records of check-ins, check-outs, and payment status. Coordinate with housekeeping and facilities to address guest requests and maintenance issues. Update signage and ensure common areas remain welcoming and guest-ready. Systems & Process Support Operate and support key organizational systems, including: MEWS – guest and residence bookings Goki – digital key access Populi – student financial transactions Expedia & – online travel agency platforms Monitor and triage incoming requests to the appropriate internal teams. Support process improvements and system adoption initiatives. Specialization Tracks (Project-Based) In addition to hospitality responsibilities, Coordinators will support managers in one of the following areas: Operations Track Hospitality and guest operations Facilities and property management Conference and event operations Cross-functional operations across Carey Seminary, Carey Residences, and Carey Lodge Process improvement and special projects Finance Track Bookkeeping support Account reconciliations Expense tracking and reporting IT & Systems Track Basic network troubleshooting User access management Help desk and technology support Marketing & Advancement Track Content creation Communications support Event promotion and coordination Specialization assignments will be based on organizational needs, demonstrated aptitude, and employee interest. Qualifications & Experience Spiritual & Missional Alignment A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition. Demonstrated love for the Church and a calling to serve within a Christ-centered, discipleship-focused institution. Resonance with Carey's mission and a desire to contribute to a culture of formation, faithfulness, and theological clarity. Performance, Learning & Continuous Improvement Participate in Carey's Continuous Performance Management framework, including annual goals, quarterly priorities, and regular coaching conversations. Deliver exceptional service to guests, students, residents, and colleagues. Demonstrate continuous growth in hospitality, operational, and administrative competencies. Identify opportunities to improve systems, processes, and the overall guest experience. Contribute to a culture of accountability, learning, and operational excellence. Education & Experience Bachelor's degree completed or nearing completion preferred; ideally in business, communications, hospitality management, information technology, or a related field. 1–3 years of experience in hospitality, customer service, administration, or a related professional environment. Experience with digital platforms and online systems is considered an asset. Strong written and verbal communication skills. Ability to interact confidently and professionally with diverse stakeholders. Proven ability to learn quickly, manage competing priorities, and adapt to changing circumstances. Hours & Schedule Full-Time Opportunities We are hiring full-time Guest Services & Operations Coordinators (37.5 hours per week). Full-time team members participate in a rotating weekday schedule designed to provide excellent guest service throughout the day while supporting operational leadership across the department. Standard weekday shifts include: 7:00 a.m. – 3:00 p.m. 11:00 a.m. – 7:00 p.m. 3:00 p.m. – 11:00 p.m. Shifts rotate on an established schedule, with flexibility required to support operational needs, conferences, and special events. Compensation & Benefits Carey offers: Starting wage of $24.00 per hour Paid vacation in accordance with employment status and Carey policies Extended health and dental benefits for eligible full-time employees Employer-contributed pension plan for eligible full-time employees Opportunities for mentorship, professional development, and career growth across Carey Seminary, Carey Residences, and Carey Lodge A mission-driven environment where faith, hospitality, formation, and operational excellence intersect To Apply Please submit: Resume Brief cover letter outlining your alignment with Carey's mission and your interest in the role Applications will be reviewed on a rolling basis until the positions are filled. Join Us at Carey — A Place of Renewal, Rigor, and Conviction Situated on the beautiful UBC campus in Vancouver, Carey has served students, churches, and Christian leaders for over six decades. Today, Carey is entering a focused and ambitious season of renewal—strengthening its mission, rebuilding its operations, and establishing a resilient platform for long-term growth across education, hospitality, and community life. Carey operates as an integrated organization across three mission-aligned business units: Carey Seminary — a biblically faithful, historically Protestant seminary with global reach Carey Residences — forming intentional Christian community through housing, hospitality, and shared life Carey Lodge — a short-term accommodations operation supporting Carey's campus, guests, and financial sustainability This is not a traditional institutional environment. Carey is rebuilding with the clarity, urgency, and adaptability of a startup while remaining grounded in theological conviction and institutional integrity. We are restoring trust, strengthening systems, and laying foundations for sustainable growth across all three business units. We are looking for those who are battle-tested—both professionally and personally. People who do not drift when things are unclear, who can hold conviction under pressure, and who are energized by the hard, often unseen work of rebuilding systems, processes, and culture. This is a place for builders, not maintainers. Roles at Carey are not static. They are designed for those who can bring order to complexity, steward responsibility faithfully, and build systems that support both formation and operational excellence.