Guest Experience Representative

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. We are currently looking for highly motivated Seasonal Guest Experience Representatives to join our team at Upper Canada Mall. At Oxford, we have a commitment to customer service excellence and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Upper Canada Mall and must ensure professionalism, pride, and passion each and everyday. Upper Canada Mall is open Monday-Saturday from 10AM-8PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours. Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends). When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted. As a member of this team, you will be responsible for: Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service. Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores, brands and promotional activities. Deliver all services offered at the Guest Experience locations – including selling the Upper Canada Gift Card PLUS. Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned. Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper’s path to purchase. Proactively listen to identify and deliver on customers needs. Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel. Work closely with the Management Office and the Marketing Department to assist with marketing needs Maintain supply stock of promotional items To succeed in this role, you: High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.) Previous guest services or customer service experience (required) A positive attitude and a strong desire to provide excellent guest experiences The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times Strong written and oral communication skills Conflict resolution/management skills A friendly, approachable, proactive and solution focused attitude Computer skills – including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services Organization and time management skills The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending This posting is for an existing vacancy. The expected hourly rate for this position is $18.00-19.00/hr. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters. Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.