Guest Experience Specialist

Job description

You'll be the friendly face of our hotel, managing the Front Desk and making sure every guest and visitor has a fantastic experience from the moment they arrive. You're the go-to person who keeps things running smoothly and ensures everyone feels genuinely welcomed and cared for. Front Office Operations Handle check-ins and check-outs with a warm welcome, plus manage cashiering duties Review arrival lists and get the system prepped before guests arrive Greet guests on arrival, register them, and issue room keys following our standards Give VIPs and repeat guests the special recognition they deserve—think welcome cards and thoughtful amenities sent to their rooms Work closely with other departments to make sure guest requests and needs are sorted quickly Keep our repeat guest history system up to date so we remember what matters to each person Recommend our food & beverage outlets and in-house facilities to boost revenue and enhance their stay Handle guest complaints and feedback with tact and efficiency—turning issues into opportunities Manage guest mail, messages, and phone calls professionally Protect guest privacy and confidentiality—discretion is key Keep an eye on in-house credit matters and flag any discrepancies to management Stay alert and report anything suspicious to Security or the Duty Manager Other Responsibilities Know your stuff—be fully conversant with all our food & beverage services, outlets, and hotel features Be familiar with our fire, life safety, and emergency procedures Attend all briefings, meetings, and training sessions as assigned Show up on time in a clean, complete uniform Maintain a high standard of personal appearance and hygiene Take on other reasonable duties as assigned by management What You'll Bring A diploma or qualification in Tourism, Hospitality Management, or similar field (or equivalent experience that shows you know your stuff) At least 1 year working in a hospitality or customer-facing role Strong English communication skills—both written and spoken Bonus points if you speak other languages or have a grasp of local languages Who You Are A natural communicator who genuinely enjoys connecting with people Detail-oriented and service-minded—you notice what matters A team player who's energetic and self-motivated Someone who takes pride in their appearance and professionalism Ready to go the extra mile to make guests feel welcome In compliance with employment laws in Indonesia, this position is only open to Indonesians. PARADISE OF PARADOXES. 25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.