Guest Experience Supervisor (Pub Steward)

Job description

Great hospitality starts with great people. If you love creating memorable guest experiences, leading a team from the floor, and being part of a restaurant people genuinely enjoy coming back to, we'd love to meet you. The Hobbled Horse is seeking a Guest Experience Supervisor (Internal title: Pub Steward) to lead front-of-house operations at our new Old English-style dry pub at the Wavetronix campus in Springville, Utah. This hands-on leadership role will help establish the service culture, support daily operations, and create a welcoming atmosphere for guests, employees, and the surrounding community. As part of our opening team, you'll have the opportunity to help build something special from day one. A Successful Pub Steward Will: Beverage Program Development Design, create, and maintain a unique menu of non-alcoholic specialty beverages, mocktails, and house-made drinks Develop seasonal and signature beverage offerings that complement the food menu and pub atmosphere Ensure consistent preparation, presentation, and quality of all beverage offerings Source ingredients and manage beverage-related inventory and costs Hospitality & Guest Experience Create a welcoming atmosphere and exceptional guest experience Build relationships that drive repeat business and community connections Deliver outstanding food and beverage service Resolve guest concerns with professionalism and care Support events, meetings, and special programs Operations & Service Excellence Lead daily opening, service, and closing procedures Ensure food and drinks are delivered accurately, efficiently, and consistently Partner closely with the kitchen team to create a seamless guest experience Maintain cleanliness, organization, and food safety standards Manage front-of-house inventory and supplies Leadership & Team Development Lead, coach, and support front-of-house team members Train employees on service standards and hospitality expectations Help with hiring, onboarding, scheduling, and employee development Foster a culture of teamwork, accountability, and continuous improvement Role Requirements 5+ years of hospitality, restaurant, café, hotel, or food service experience 2+ years of leadership or supervisory experience Passion for hospitality and guest service Strong communication and problem-solving skills Ability to work evenings, weekends, and special events Food Handler Permit (or ability to obtain) Pub Steward Development Milestones First 90 Days Learn The Hobbled Horse service philosophy and operations Build relationships with guests and teammates Support daily operations and establish service standards Gain confidence leading shifts and events Within 1 Year Successfully lead front-of-house operations Develop a high-performing hospitality team Create a loyal base of repeat guests Help establish The Hobbled Horse as a favorite local gathering place Beyond Year 1 Continue improving service standards and operations Develop future hospitality leaders Expand community engagement and guest loyalty Help shape the long-term success of The Hobbled Horse Benefits Wavetronix offers a comprehensive benefits package designed to support employees and their families, including: Medical, dental, and vision insurance 401(k) plan with a 5% company match Health Savings Account (HSA) with a 2:1 company match Ongoing training and professional development opportunities And much more! About Wavetronix Wavetronix' purpose is to enable rewarding careers and foster personal development. We do this by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We encourage continuous learning and long-term growth, creating opportunities for individuals and those around them to thrive. Wavetronix is an affirmative action equal opportunity employer. Wavetronix participates in the E-Verify program. Please note: Wavetronix may communicate with candidates via text message through our applicant tracking system (Breezy) or directly from members of our hiring team. If you prefer not to receive text communications, please opt out of text messaging within your Breezy candidate profile.