Guest Experience Trainee

Job description

What you’ll do… Assist with the check-in/check-out process and provide a warm, personalized greeting. Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits). Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences. Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly. Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations. Arrange special in-room touches for VIP or returning guests, following hotel protocols. Assist with surveys, departure interviews, and review monitoring on online platforms. Record preferences, habits, and useful notes for future stays. What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Currently pursuing or recently completed a degree in Hospitality or a related field. Ability to work in a fast-paced environment and adapt to different tasks. Team-oriented mindset with a positive and proactive attitude. Strong problem-solving skills and attention to detail. What’s in it for you…🎯 A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Activities to build an amazing team of students. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun! About Us 🏨 Mondrian & Hyde Ibiza ¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza! Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.