Guest Operations Admin

Job description

Job Summary: THE JOB We have an exciting opportunity for an experienced event contractor to support the Guest Operations team in an administrative role to help deliver unparalleled experiences to fans at our destination events. The Guest Operations Admin will work closely with the Guest Operations Director and resort contacts to advance various activities, equipment deliveries, and activations needs. This role will work closely with various departments that fall under Guest Operations, including Guest Experience, Food & Beverage, Merchandise and Check In, helping to streamline programming, equipment advances, and scheduling. This role requires someone who is detail-oriented, self-motivated, highly organized, and able to continually prioritize deadlines while balancing multiple projects. The person in this role will possess the skills and ability to take initiative and be proactive about improving systems and processes. The candidate will also demonstrate strong communication and problem solving skills. Come join our expert team of passionate travel and music lovers! WHAT THIS ROLE WILL DO Manage Program Resumes, guest operations schedules, assist with operations plan updates, and manage day-to-day administrative tasks while on-site Organize and maintain Guest Operations Advance Documents Assist with completion of event welcome books Facilitate + Track relevant advance information - department head + resort communication Manage Guest Operations invoices and spending maintaining detailed records of budgets, vendor payments and PRF’s Organize and manage all resort schedules and daily communication Attend Guest Operations meetings and circulate meeting minutes Assist with vendor management, advance schedules, and liaison between resort and vendor Facilitate communication between department heads and correct personnel Understand all elements and offerings of packages Assist w/ Business Development Research + initiatives Manage various auxiliary department projects as assigned Track feedback and areas of improvement Be able to support in any given role or know the appropriate person to ask Understand budgets and current inventory Oversee Program Resumes and updates from event-to-event Assist with various resort operations departments where needed Oversee communication and load in / load out of all resort spaces Develop an in-depth understanding of Playa Luna Presents systems; lodging and check in processes as well as applications including Airtable, FileMaker, Asana and GSuite WHAT THIS PERSON WILL BRING 1-3 years of experience in event contractor roles, ideally advancing or administrative experience Bachelor’s degree from an accredited university or comparable work experience Working knowledge of Microsoft Office applications (Word, Excel, etc.) Excellent oral and written communication Meticulous attention to detail & organization Enthusiasm for the live event and travel industry Ability to get all tasks and assignments done in a timely manner while managing your own workload and day to day schedule Ability to maintain, control and communicate deadlines, roadblocks, and escalations as needed Willingness to adopt new project management tools and communication platforms as used by the company COVID-19 vaccination will be required for this position subject to legally valid exemptions EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.