Guest Relation Agent- Anantara Convento di Amalfi Grand Hotel

Job description

Descrizione dell'azienda A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It’s perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it’s also only 5 minutes’ walk from Amalfi’s harbor and town center. Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica – Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA. Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces. Descrizione del lavoro The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction. The key responsibilities for this position are: Welcome guests upon arrival, ensuring they feel valued and comfortable. Manage check-ins and check-outs with courtesy, accuracy, and efficiency. Provide detailed information about hotel services, local activities, and attractions. Listen to and anticipate guest needs, delivering tailored solutions promptly. Coordinate with other departments (Housekeeping, F&B, Spa, etc.) to ensure all guest requests are fulfilled. Handle complaints professionally, offering quick and effective resolutions. Ensure every guest receives personalized service, recognizing VIPs and repeat visitors. Monitor guest feedback and contribute to the continuous improvement of services. Support the Front Office team during peak times as needed. Qualifiche Previous experience in a similar role, preferably in luxury hospitality. Excellent communication skills in English and Italian; additional languages are a plus. Strong guest-focused approach, attention to detail, and problem-solving skills. Professional appearance and demeanor. Ability to work both independently and as part of a team, maintaining a positive attitude at all times. Flexibility to work shifts, including weekends and holidays. Informazioni aggiuntive Benefits Join the World of Anantara and Discover Our Exclusive Benefits At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey: Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services. Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%. Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise. International Career Opportunities: Explore endless career possibilities within the Minor Hotels group. Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract. Free Parking: Reserved spaces for motorbikes right in front of the hotel. Free Meals: Access to an employee canteen during working hours. Uniforms: Provision of uniforms for each employee and complimentary laundry services. Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel. Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution. Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.