Guest Relation Host (Japanese Speaker)

Job description

We are seeking a friendly and customer-focused Guest Relation Host with Japanese language skills to join our luxury resort in {NAME}, Maldives. As a vital member of our guest services team, you will be responsible for ensuring our Japanese-speaking guests have an exceptional and memorable stay. Welcome and assist Japanese-speaking guests throughout their stay, providing a warm and personalised experience Act as a liaison between Japanese guests and various departments within the resort Handle guest enquiries, requests, and complaints promptly and efficiently Coordinate and book resort activities, dining reservations, and excursions for guests Provide translation and interpretation services when needed Conduct resort orientations and provide information about facilities, services, and local attractions Assist with check-in and check-out procedures, ensuring a smooth process for Japanese guests Anticipate guest needs and proactively offer assistance to enhance their overall experience Maintain accurate guest records and preferences in the resort's customer relationship management system Collaborate with other departments to resolve any issues and ensure guest satisfaction Fluency in Japanese and English (both written and spoken) is essential Previous experience in hospitality or customer service roles, preferably in a luxury resort setting Bachelor's degree in Hospitality Management, Tourism, or related field is preferred Excellent communication and interpersonal skills with a friendly and empathetic demeanour Strong cultural sensitivity and awareness, particularly regarding Japanese customs and etiquette Proven problem-solving abilities and attention to detail Proficiency in computer systems, including booking systems and customer relationship management software Knowledge of luxury hospitality standards and practices Ability to work flexible hours, including weekends and holidays Passion for delivering exceptional customer service and creating memorable guest experiences WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.