Guest Relations Manager

Job description

Ensure a high level of guest satisfaction throughout the guest journey. Handle guest feedback and complaints effectively and provide appropriate solutions. Welcome and assist VIP guests during their arrival, stay, and departure. Coordinate with relevant departments to ensure exceptional service. Maintain guest preferences and feedback records in Opera. Support and organize guest relations activities and special events when required. Prepare relevant reports for the Operations Director. Min. 3 years experience in Guest Relations or Front Office, preferably in a luxury, international hotel. Excellent communication and interpersonal skills. Strong problem-solving and organizational abilities. Fluency in English and Turkish; additional languages are an advantage. Knowledge of Opera PMS is preferred. A professional, positive, and guest-oriented approach. Your team and working environment: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"