Guest Relations - Marketing Support Specialist | Bilingual Japanese

Job description

Hourly Rate: $21.00 PAY: $21.00 /hourly + Group Commission SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays. *Subject to business needs Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. What's in it for you? Hotel and resort discounts Immediate 401(k) Company match up to 6% Growth and development opportunities Positive work environment What will you do? Conduct pre-arrival calls to guests coming on a promotional package. Engage with guests and provide elevated customer service by phone. Effectively communicate the benefits of the guest's vacation package and confirm details. Provide the highest level of service to suggest local attractions and restaurant recommendations . Provide effective problem resolution techniques if applicable . What are the requirements? Enjoy talking with guests by phone Excellent written and verbal communication skills Local area knowledge Computer skills Flexible schedule, including the ability to work weekends and holidays Bi-lingual read, write, speak Japanese and English fluently Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.