We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.ResponsibilitiesReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Guest Relations Manager when neededEnsure compliance with health and quality standardsRequirementsMinimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotelExperience handling guest inquiries, feedback, and complaints professionallyFluent in Korean, Mandarin, Japanese, or another relevant languageDiploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirableExperience using OPERA PMS is an advantageExperience attending to VIPs and special guests is an advantageExperience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage
We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
- Experience handling guest inquiries, feedback, and complaints professionally
- Fluent in Korean, Mandarin, Japanese, or another relevant language
- Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
- Experience using OPERA PMS is an advantage
- Experience attending to VIPs and special guests is an advantage
- Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage
