At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g., VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g., room service menus, area descriptions) Provide information about amenities, area and venues, and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Requirements Fluent in Korean, with proficiency in English Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality Experience in operating hotel management software such as OPERA is an advantage Strong communication and interpersonal skills Customer-oriented with a positive attitude Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable Benefits Positive Working Great Environment Supportive Team Work
At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g., VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
- Provide information about amenities, area and venues, and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Korean, with proficiency in English
- Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
- Experience in operating hotel management software such as OPERA is an advantage
- Strong communication and interpersonal skills
- Customer-oriented with a positive attitude
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
