Guest Retreat Host

Job description

JOB SUMMARY: To serve guests with excellence, being a liaison between the guest group and Forest Home operations. Hosts will stay on property during event, including overnight, and come alongside groups providing information, problem solving, ensuring safety, and a premier guest experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides exceptional hospitality to guest groups for the full duration of their stay. Assists with check-in and ensures all paperwork is collected from each group upon check-in Provides appropriate spiritual support to group leadership during an event. Acts as the primary contact person and liaison for group leadership and campers during their retreat. Delivers announcements and safety guidelines to group leadership and campers. Assists operational staff as needed. Responsible for checking out all Guest Groups. Provides detailed event feedback to the Reservations department. Provides light cleaning duties while serving guests as needed. Available for communication during the week for follow up from the event. Performs all other duties as assigned by leadership EDUCATION and/or EXPERIENCE REQUIRED: High School Diploma or equivalent required. Must be 18 years of age or older. Hospitality and/or customer service experience preferred QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Uphold and support the Mission, Vision and Core Values of Forest Home. Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor. Ability to hear from God and pray for people, both in person and on the phone Actively supports and participates in the staff spiritual life activities. Flexibility and willingness to perform a variety of tasks. Signed statement of faith. Maintain regular, timely attendance. Ability to relate to all types of individuals in a gracious manner. Able to work a flexible schedule that includes weekends. Ability to live on grounds during conferences. Be a self-starter. Excellent people service skills. Ability to provide service with integrity. Ability to streamline processes through necessary skill sets. Good verbal and written communication skills. Ability to perform high quality work and accomplish assigned projects. Strong ability to work well in a variety of team environments. Servant heart and Christ-like attitude. SUPERVISORY RESPONSIBILITIES: Position DOES NOT have supervisory responsibilities. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, and sit. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person. Reasonable efforts are made to accommodate disabilities. This job description will be reviewed periodically as duties and responsibilities change with business necessity. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of Forest Home not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with Disabilities Act, as amended (to the extent applicable to the Ministry), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964, as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations. As a religious institution, Forest Home is permitted and reserves the right to prefer employees or prospective employees on the basis of religion. FOREST HOME CORE VALUES Surrender to Christ (Romans 12:1-2) Abide with the Lord daily through study of His Word and prayer Surrender to the Lord daily through obedience to His Word Worship the Lord with the Forest Home Community Commit to grow in your faith through regular attendance at a local church Prioritize God, Family, and Work appropriately Be prepared to share your testimony with staff or guests · Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature Love (I Corinthians 13) Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) Be respectful to others Demonstrate compassion Serve (Philippians 2:3-11) Give generously to God and others through time, talent and treasure Seek to put others’ needs above your own Demonstrate humility in both spirit and deed Actively look for ways to serve Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) Show loyalty to others, even when they are not present Do the right thing, even when others are not present Extend trust and seek to believe the best in others Ask for forgiveness quickly when necessary Be truthful and transparent with others Strive for Excellence (Colossians 3:23-24) Demonstrate accountability with time and resources Request and receive training Desire to improve, and challenge others to do the same Commit to exceeding guest expectations Refuse mediocrity Engage in Community (I Thessalonians 5:11-13) Seek first to understand before being understood Communicate clearly, empathetically and respectfully Work through conflict Biblically (Matthew 18-15-17) Participate in intentional and purposeful community activities Partner with teammates for the goal of unity and team effectiveness Play and appreciate “campy” fun Faithfully pray for one another Innovate (Ephesians 3:20-21) Dream Big Proactively seek solutions Think outside the box Dream, plan and execute new ideas Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)