Guest Service Agent

Job description

Company Description NH Hotels offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time. Job Description The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Additional Information