Guest Service Agent

Job description

Company Description Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences Job Description We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect. Key Responsibilities: Efficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services. Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information. Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up. Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy. Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome. Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey. Adhere to all company brand standards, policies, procedures, and health & safety guidelines Provide professional assistance with valet parking services as required. Must have full flexibility to work on a rotating roster, including a mix of morning (e.g., 6:30 AM starts) and evening (e.g., up to 11:30 PM finishes) shifts, as well as weekends and public holidays. Qualifications You will also have: A proven commitment to delivering a consistently high level of customer service. A confident, proactive, and exceptionally organised personality with meticulous attention to detail. Excellent verbal and written communication skills, capable of engaging effectively with a diverse range of guests and colleagues. A good understanding and ability to articulate the benefits of the ALL (Accor Live Limitless) loyalty program. Previous experience in a hotel Front Office or a similar customer service role is advantageous. Ability to multitask and adapt efficiently in a dynamic, fast-paced environment. Must have a NZ full driving licence Additional Information Generous Night Shift Allowance Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Access to our Employee Assistance Program Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS