Guest Service Agent

Job description

The Guest Service Agent is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service. The Guest Service Agent welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly. Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure To organize guest’s reservation, arrivals, requests, in house stay, and departures. To follow up on guests issues. To ensure all customers’ requests are handle quickly and effectively Check registration cards to ensure that all details necessary have been recorded. Update all existing and new guests’ history files as and when new information arrives. Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival. To organize on a weekly basis the invitation for the Management cocktail. To participate in all hotels visit when required To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve. To look after the guest history by maintaining a system that keep record of preferences, comments and special needs. Qualification: Middle or Secondary Education + Additional training or certificates in the relevant field. Experience: A minimum of 1 year of experience in hotel industry. Proven experience working in a top luxury resorts. Technical skills: Telephone Skills Verbal Communication Professionalism Customer Focus Excellent organizational skills Multitasking and time-management skills, Fluency in English and another language, written and verbal communication. Knowledge of a third language is a plus. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.