Guest Service Agent (Receptionist)

Job description

Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene. PROPERTY DETAILS 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts 363 rooms with breathtaking views over Melbourne Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35 Job Description Sofitel Melbourne On Collins is seeking an experienced Guest Service Agent to join our Front Office team. As a Guest Service Agent you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction. To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards. Qualifications • Be highly organised and able to effectively manage priorities • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency • Demonstrate versatility in responding to guest requests and situations • Remain calm and effective in high volume work situations • Be good team player; contribute to and assist co-workers without being asked • A professional appearance and attitude that is reflective of our brand • Flexibility to work a rotating roster including early mornings, late nights, weekends and public holidays Additional Information Benefits and Perks: Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day. We offer our Heartists: Build a career with the largest hotel group in the Pacific Central accessible location in Melbourne's CBD Laundered uniforms Complimentary hotel stay package for your work anniversary Worldwide employee and family and friends benefits at Accor Hotels