Guest Service Agent/Receptionist (m/f/d)

Job description

Join the Front Office Team at Sir Prague! Located in the heart of Prague, Sir Prague is a unique lifestyle hotel where contemporary design, local culture, and exceptional hospitality come together. With 76 beautifully designed rooms , Sir Prague has been recognized as one of the World's Most Beautiful Hotels 2026 by UNESCO Prix Versailles , becoming the only hotel in the Czech Republic to receive this prestigious recognition among just 16 selected hotels worldwide. If hospitality is your passion, you love connecting with people from around the world, and you want to be part of an exciting international team, we would love to meet you! Key Responsibilities: You see yourself as a host, welcome our guests warmly and deal with them openly and charmingly You carry out the Check-In/Check-Out of our guests You handle phone calls and assist with any other guest requests You take responsibility for the cash management according to the credit policy You give our guests insider tips for Prague You actively support Front of House Manager and Guest Service Manager and contribute to an effective and efficient operational process You ensure an active communication flow between all departments of the hotel The ideal candidate will have a passion for hospitality with proven experience in the field. In order to be successful within the role, we seek an individual with exceptional , interpersonal, and communication skills. Czech and English needs to be spoken and written fluently. Knowledge of the Marriott Bonvoy loyalty program and previous experience working with it would be a strong advantage. Our Benefits and Fun: Be part of Sircle Collection’s journey and help us continue creating exceptional hospitality experiences in the heart of Prague Join a talented international team where you can grow personally and professionally in a supportive environment Embrace our core values of heartfelt service, creativity, ambition, and surprise as we strive to create exceptional experiences for our guests Enjoy one free night’s stay at our stunning properties in The Netherlands, Spain, Italy, Germany and Austria or Czech Republic once a year Celebrate your birthday with an extra day off Enjoy 5 weeks of paid annual leave Interested in this vacancy? Press the application button and send us your CV. Our HR Coordinator Šárka Koudelková, will contact you within 5 days. Even if you don’t tick all the boxes of the job requirements, we would love to hear from you! If this role is not the perfect match, we may have another one just right for you.