Guest Service Associate - F&B

Job description

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service. Identify optimal, cost effective use of the resources and educate the team on the same. Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive. Diploma / Degree in Hotel Management or any other equivalent qualifications. 1-2 year of experience in branded hotels.