Guest Service Associate - Front Office

Job description

Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. 1. University graduate / Hotel Management/ Hotel School Diploma. 2. Fresher or 1 year experience in International Hotel Chain in Front desk operations. 3. Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.