Guest Service Associate (IceDen)

Job description

**Organization Overview:** *The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.* *Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.* *The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.* ## Guest Service Associate - **Organization:** Florida Panthers Ice Den - **Department:** Guest Services - **Reports To:** Guest Services Manager - **FLSA Status:** Non-Exempt (Hourly) - **Employment Type:** Part-Time - **Location:** Florida Panthers Ice Den, Coral Springs, FL — On-Site - **Schedule:** Must be available for Friday nights and weekends; flexibility required for evenings, weekends, and holidays --- ## Job Summary A Guest Service Associate's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants. The Guest Service Associate will also assist with theme nights and other events within the facility. --- ## Essential Duties & Responsibilities - Monitor all public session skating events both on and off the ice - Supervise skating to ensure safe operations at all times - Issue skates and monitor the skate rental counter during public skating sessions - Maintain and care for rental skates - Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties to ensure the cleanliness of the Panthers Ice Den lobby and rental areas - Provide excellent customer service and ensure that all facility policies are properly implemented - Know and follow emergency procedures for building and evacuation plans - Perform additional duties as required --- ## Qualifications - Must be 16 years of age or older; college student preferred - Strong ice-skating skills required; must be able to skate and pass a skating test - Prior ice-skating rink experience preferred - Effective leadership skills with a positive, team-first attitude - Professional appearance and presentation - Comfortable working in a fast-paced environment - Must be able to lift items up to 50 pounds - Must be available to work Friday nights and weekends --- ## Position Type / Expected Hours of Work This is a part-time, non-exempt (hourly) position. Must have flexible hours with the ability to work nights, weekends, and holidays as needed. *At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.* *We welcome all to apply and join our team.* *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.*