POSITION TITLE: Guest Service AssociateREPORTS TO: Operations ManagerLOCATION: Los Angeles - Pico Union, CACLASSIFICATION: Non-Exempt (Full-Time)HOURLY RATE: $18.50SCHEDULE:Overnight: 11:00PM-7:30AM, Sunday-ThursdayAll positions require candidates to successfully pass a background check, LIVE scan and TB TestJoin Our Team, No Prior Experience RequiredNational Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.Guest Service AssociateA Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. RequirementsResponsibilities and InitiativesTo help NHF meet its growth goals, the Guest Service Associate will:Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.Assist nursing, social services and external partners with guest appointments on-site or check ins.Assist management in accurately maintaining bed availability and documentation.Assist Lead staff or Program Management with supplies inventory check/log.Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.Respond to and provide positive intervention encounters for guest concerns.Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.Must model and project a positive professional image and adhere to the organization dress code.Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.Always follow NHF policies and procedures.Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).Ability to perform and prioritize multiple tasks effectively and efficiently.Must be able to work a schedule with five (5) eight (8) hour shifts.Current BLS certification preferred, but not required.Excellent oral and written communication skills.Ability to communicate effectively with all levels of staff, guests, and visitors.Physical RequirementsThe duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas. BenefitsNational Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/
POSITION TITLE: Guest Service Associate
REPORTS TO: Operations Manager
LOCATION: Los Angeles - Pico Union, CA
CLASSIFICATION: Non-Exempt (Full-Time)
HOURLY RATE: $18.50
SCHEDULE:
- Overnight: 11:00PM-7:30AM, Sunday-Thursday
- All positions require candidates to successfully pass a background check, LIVE scan and TB Test
Join Our Team, No Prior Experience Required
- National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.
Guest Service Associate
A Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Requirements
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Service Associate will:
- Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
- Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
- Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
- Must model and project a positive professional image and adhere to the organization dress code.
- Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
- Always follow NHF policies and procedures.
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work a schedule with five (5) eight (8) hour shifts.
- Current BLS certification preferred, but not required.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
Physical Requirements
The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
Benefits
National Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/
At NHF, we do meaningful, mission driven work to improve the health of individuals and under-resourced communities by taking action on the social determinants of health. Embracing the guiding philosophy that health begins where we live, learn, work and play, the organization’s work focuses on four key areas: housing, food access, built environments and education. NHF Recuperative Care is an integral part of the county’s comprehensive plan to end homelessness. In addition to offering a safe discharge option for hospitals, our recuperative care sites serve as alternative intake centers for the housing process, to link some of our most vulnerable neighbors to low-cost care and then to permanent housing and ongoing support.
At NHF, we do meaningful, mission driven work to improve the health of individuals and under-resourced communities by taking action on the social determinants of health. Embracing the guiding philosophy that health begins where we live, learn, work and play, the organization’s work focuses on four key areas: housing, food access, built environments and education. NHF Recuperative Care is an integral part of the county’s comprehensive plan to end homelessness. In addition to offering a safe discharge option for hospitals, our recuperative care sites serve as alternative intake centers for the housing process, to link some of our most vulnerable neighbors to low-cost care and then to permanent housing and ongoing support.
