Guest Service Leader / Shift Leader - JOEY Lansdowne

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience. Requirements Proven ability to make decisions and empower others. You are a natural leader. A passion for hospitality and creating world-class experiences A desire to learn and grow through personal and career development An entrepreneurial mindset. You see things from a new perspectiveCore ValuesYou value honesty and humility. You have integrity and do what you say.You approach life with fearless determination and a sense of fun.You are creative, risk-taking, visionary and cutting edge. You choose to lead.You contribute to a strong culture and are committed to the team.You are passionate about quality and professionalism.You believe in unleashing the potential in others.Wage Range$19 - $27 / hourThis compensation is inclusive of the anticipated restaurant tip portion.BenefitsThis role is eligible for participation in our tip program, allowing you to boost your income.Competitive base compensation opportunityFlexible scheduling to accommodate your personal and family needsOngoing mentorship to support personal and professional goalsFun, Team-driven and inclusive communityDynamic, fast-paced, and agile work environmentWorld-class Culinary and Service trainingCompete through culinary and bar challengesMeal discountsFitness membership discountsRecruiting & Referral bonus program incentivesThis posting represents an existing vacancy on our team. If you’re passionate about hospitality and development, apply today. Our applicant tracking system uses AI-enabled tools to help sort applications based on job-related criteria, but members of our hiring team personally review all applications and make all hiring decisions. JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process. JOEY Restaurants provides reasonable accommodations upon request to those applicants and employees who need them.

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Requirements

• Proven ability to make decisions and empower others. You are a natural leader.
• A passion for hospitality and creating world-class experiences
• A desire to learn and grow through personal and career development
• An entrepreneurial mindset. You see things from a new perspective

Core Values

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination and a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in unleashing the potential in others.

Wage Range

$19 - $27 / hour

This compensation is inclusive of the anticipated restaurant tip portion.

Benefits

• This role is eligible for participation in our tip program, allowing you to boost your income.
• Competitive base compensation opportunity
• Flexible scheduling to accommodate your personal and family needs
• Ongoing mentorship to support personal and professional goals
• Fun, Team-driven and inclusive community
• Dynamic, fast-paced, and agile work environment
• World-class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts
• Fitness membership discounts
• Recruiting & Referral bonus program incentives

This posting represents an existing vacancy on our team. If you’re passionate about hospitality and development, apply today.

Our applicant tracking system uses AI-enabled tools to help sort applications based on job-related criteria, but members of our hiring team personally review all applications and make all hiring decisions.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations upon request to those applicants and employees who need them.

JOEY Restaurants exists to unleash the full potential of our people, our craft, and the experiences we create for our guests. With multiple locations across North America, we explore the globe for bold, addictive flavors and bring them to life in signature dishes and drinks. But it’s our people who make the real difference. From the kitchen to the dining room to the Corporate Office, we invest in the best; then give them the tools, environment, and opportunities to grow. At JOEY, we don’t just offer jobs - we build careers. We develop leaders at every level, celebrate high performance, and empower our teams to carve their own path. Because when our people thrive, everything else follows. We live by a simple credo: “Genuine warmth and care is always on the table.” It’s more than hospitality - it’s how we show up for each other, how we take care of our guests, and how we give back to the communities we’re part of. Whether it’s a table for two or a team of 200, we lead with care in every interaction. Proudly recognized as one of Canada’s Best Workplaces by Great Place to Work® for almost two decades, JOEY is where passion meets purpose — and where potential is unleashed. These awards are a testament to our commitment to creating an environment where people are inspired to learn, grow, and discover their full potential.

JOEY Restaurants exists to unleash the full potential of our people, our craft, and the experiences we create for our guests.

With multiple locations across North America, we explore the globe for bold, addictive flavors and bring them to life in signature dishes and drinks. But it’s our people who make the real difference. From the kitchen to the dining room to the Corporate Office, we invest in the best; then give them the tools, environment, and opportunities to grow.

At JOEY, we don’t just offer jobs - we build careers. We develop leaders at every level, celebrate high performance, and empower our teams to carve their own path. Because when our people thrive, everything else follows.

We live by a simple credo:

“Genuine warmth and care is always on the table.”

It’s more than hospitality - it’s how we show up for each other, how we take care of our guests, and how we give back to the communities we’re part of. Whether it’s a table for two or a team of 200, we lead with care in every interaction.

Proudly recognized as one of Canada’s Best Workplaces by Great Place to Work® for almost two decades, JOEY is where passion meets purpose — and where potential is unleashed. These awards are a testament to our commitment to creating an environment where people are inspired to learn, grow, and discover their full potential.