Guest Service Representative - At Your Service - Winter 26.27

Job description

Seasonal Work, Play, Get Paid, and Enjoy the Perks! Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209 This is a Remote position for West Virginia Residents (must provide proof of residence) Start Date: The beginning of November with positions available through the winter season Flex and seasonal positions available Schedule: May require working early mornings, weekends, and holidays Employee Perks: Medical Benefits – Minimal Essentials Coverage available Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes! 401k plan available to any employee over the age of 18 Discounted Friends and Family Lift Ticket Vouchers 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol) 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter) Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more! Why Work with Us? Looking for a role where every day is a chance to make someone’s stay unforgettable? The AYS Department is the heartbeat of guest experience; the friendly voice on the line connecting our guests, homeowners, and team members to quick solutions and great memories. You’ll work hand-in-hand with departments like Front Desk, Maintenance, IT, and Housekeeping to make the magic happen behind the scenes! This position will be remote to West Virginia applicants. Will be required to be onsite for training and 1 time per month. Job Responsibilities: Answer calls on radio and telephone in a courteous and professional manner Respond to emails in a courteous and professional manner Records incoming requests accurately and efficiently into AYS Teams database Dispatches work to Maintenance, Housekeeping, Homeowner Services, and IT thought radio, phone, email and systems. Follows up in a timely manner on guest requests, questions and concerns in a prompt and attentive manner Adds traces and notes to guest’s accounts The At Your Service department is the central hub of information/communication for the resort. Lodging guests contact the Representatives from their rooms and ask general questions about the resort, specific questions about the guest rooms, and call to make requests for room amenities (extra blankets, cots etc.) or for repairs to the room (i.e. dishwasher repairs, light bulb replacements). Internal customers will contact AYS to request shuttles, IT support, housekeeping needs and maintenance requests. If the guest request is for a room amenity or repair the AYS Representative will then dispatch internal staff members to complete the tasks. Typically, communication will be with Maintenance, homeowner Services, Housekeeping and Front Desk. AYS Representatives must use clear, concise communication techniques when interacting with the guest (internal & external). They will typically need to ask clarifying questions and provide detailed instructions. They must also speak in a professional manner; being polite, courteous, calm and using intelligent language (no slang etc.) AYS Representatives are privy to the personal information of lodging guests. Preferred Experience: Proven ability to provide excellent customer service. A minimum of 2 years’ experience in customer service setting Past dispatch/call center/switchboard experience is an asset Knowledge of Front Desk operations is an asset Strong communication skills Team oriented with an energetic, friendly, cheerful, and animated demeanor Education: High School Diploma or GED All Information above is subject to change at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Snowshoe is an equal opportunity employer.