Guest Service Supervisor

Job description

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence. Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction Lead, motivate, and train the guest service team to deliver outstanding customer service Resolve guest complaints and concerns promptly and professionally Manage guest inquiries and requests, providing accurate information about hotel services and local attractions Collaborate with other departments to ensure seamless guest experiences across all touchpoints Monitor and maintain cleanliness and presentation standards in all guest-facing areas Assist in developing and implementing guest service policies and procedures Prepare reports on guest feedback, occupancy rates, and other relevant metrics Ensure compliance with all health and safety regulations Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency Proven experience (2-3 years minimum) in guest services or a related hospitality role Strong leadership skills with the ability to motivate and guide a team Excellent communication and interpersonal skills, with a focus on customer service Fluency in English; additional languages are advantageous Proficient problem-solving abilities and attention to detail In-depth knowledge of the hospitality industry and luxury guest service standards Experience with hotel management software and booking systems Ability to work flexible hours, including evenings, weekends, and holidays Bachelor's degree in Hospitality Management or a related field is preferred Previous experience in a luxury hotel or resort setting is highly desirable Demonstrated track record in achieving high levels of guest satisfaction Strong organisational skills and ability to multitask in a fast-paced environment Adaptability and resilience in handling challenging situations WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.