Guest Services Agent

Job description

Seasonal Arapahoe Basin is a small ski area 60 miles west of Denver that offers big-mountain challenges and life-changing experiences for our employees and guests alike. Whether you’re here for a season or a lifetime, A-Basin is a place where dedicated and hard-working employees have a chance to shine! We are not your typical big-box resort, and that’s what makes the vibe here so awesome – we know you by name. The number-one reason our employees continue to work here is their incredible coworkers. Apply now to be part of The Legend! Perks & Benefits: Free season pass to Arapahoe Basin and all Alterra Resorts Discounted friends & family tickets Discounted Ikon Pass for all eligible employees* Medical, dental, vision, life, paid parental leave, and more for eligible employees* 401(k) plan with generous company match Ski Area discounts for Rentals, Retail, Silverthorne Rec. Center, and our food and beverage outlets Discounted equipment rentals, pro-deals, and more Financial assistance and mental health resources through TELUS *Check out more of our perks and benefits here! (Scroll down to the “Caring for You” section) POSITION SUMMARY: The Guest Services team at Arapahoe Basin is committed to delivering excellent customer service and providing a day worth repeating for every guest we interact with. As a Guest Services Sales Agent & Gate Monitor at Arapahoe Basin, you will primarily help in monitoring lift gates, with some duties in point-of-sale and guest-related operations within the Guest Services Building, Ticket and Season Pass Offices, Winter Sports Building, and Outdoor Ticket kiosk. This role is the “face” of Arapahoe Basin and will handle all types of guest concerns in a friendly and efficient manner. If you have great customer service skills and love interacting with a wide variety of people this is the job for you. Work with an incredible team of people in one of the most beautiful places on earth! WAGE: The base hourly pay range below represents the low and high end of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits. Guest Service Sales Agents are eligible for a staging program that relates to applicable pay based on experience. See below for specific details. Hourly pay range: $20.00 - $22.00/hour ESSENTIAL DUTIES: Provides excellent customer service to all A-Basin guests to provide “a day worth repeating.” Responsible for monitoring outdoor lift ticket fulfillment kiosk; greet and assist guests in the use of the kiosk. Will work outdoors, monitoring scanning gates at Black Mountain Express, Palavicini, and Lenawee Lifts (Lenawee is optional if applicant does not ski or ride). Knows general A-Basin facts, terrain status, event information and all products for sale. Answers all employee and guest questions regarding all aspects of Guest Services and Arapahoe Basin. Will use a point of sales application to sell varies products such as lift tickets & season passes. Helps facilitate storage, tracking, and distribution of lost & found items. Responsible for adhering to Guest Services Cash Handling procedures. Responsible for closing individual point of sale, including the reconciliation of a cash drawer and providing audit backup at the end of each shift. Keep work stations clean and organized. Stock office supplies and maintain all office equipment. Promote the Arapahoe Basin Vibe. Other duties as assigned. REQUIRED QUALIFICATIONS: Previous experience working in guest guest-facing role Demonstrates interpersonal and guest service skills Ability to multi-task in a fluid, high-energy guest service environment Great attention to detail Excellent communication and organizational skills Ability to understand and follow verbal and written instructions. Punctual, able to report at scheduled start time Work well individually and as part of a team. Must be available on weekends and holidays. This position requires successful completion of a background check. EDUCATION REQUIREMENTS High School Diploma or equivalent – Required PHYSICAL REQUIREMENTS: Must be able to sit or stand for long periods Must have the dexterity and the ability to use both hands. Ability to withstand high-altitude conditions at all times. Ability to use a full range of body motion: bend, twist, kneel, pull, push, and lift up to 50 lbs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. WORKING CONDITIONS: You will work both indoors and outdoors in a high-altitude environment. A high-alpine cold and snowy environment is possible on any given day. Most work is performed in a highly trafficked area in view of guests. A very frequent amount of high-volume guest interaction is involved in this role. Riding a chairlift may be required. ______________________________________________________________________________ Guest Service Sales Agent Staging Program Guest Service Sales Agents at A-Basin are eligible for a staging program that starts when hired and continues into employment. Sales Agent I: Pay Range: $20.00 - $22.00/hr See requirements above Sales Agent II: Pay Range: $20.50 – $22.50/hr Ability to fulfill all Sales Agent I requirements in addition to the following: Must be a full-time employee. Part Time employees are eligible to be promoted to Sales Agent & Gate Monitor 2 if they have had previous full time Arapahoe Basin Guest Services experience and are fully trained. Will use a point of sales application to sell additional products such as: Rental Packages, Snowsport Packages, Beach Reservations, and Special Events. Will answer phones, emails, and guest requests. Sales Agent III: Pay Range: $21.00 – $24.25/hr Ability to fulfill all Sales Agent II requirements in addition to the following: Assists Management team with special projects Is a keyholder who is trained on Guest Services opening procedures Assists Guest Services Supervisors on daily close procedures This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Arapahoe Basin and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Arapahoe Basin positions accept applications for a minimum of 3 days from the posting date listed above. This position is open and still accepting applications. Arapahoe Basin is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Arapahoe Basin adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.