Guest Services Agent

Job description

This position is responsible for delivering warm, efficient, and personalized service throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front Office procedures and upholding Swissôtel and Accor service standards. The Guest Services Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains effective communication with other departments. Knowledge and Experience • College diploma or equivalent qualification. • Additional certification(s) in Tourism Management an advantage. • Minimum 1–2 years of similar Front Office experience. • Strong English communication skills; additional languages an advantage. • Working knowledge of MS Office applications and basic Opera PMS proficiency. • High level of professionalism and guest‑facing confidence. Competencies • Strong interpersonal and guest‑engagement skills. • Service‑oriented with attention to detail and initiative. • Able to work well under pressure. • Team player and contributor to a positive work environment. • Calm, courteous, and guest‑focused at all times. • Culturally aware and adaptable. • Demonstrates Accor capability framework: o I act with an open mindset. o I actively support a good team spirit. o I actively contribute to a positive guest experience. o I consistently deliver excellence What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.