Guest Services Agent

Job description

JOIN THE VISIONARIES AT THE EVE HOTEL AS A GUEST SERVICE AGENT Nestled at the edge of Surry Hills, The EVE Hotel is more than just a place to rest your head—it's a canvas for cultural expression, a hub of artistic energy, and your potential new workplace. The EVE Hotel is set to redefine luxury with a dash of iconoclasm. We're not just a hotel; we're a celebration of Sydney’s vibrant spirit, a place where art, music, and culinary delights converge to create unforgettable experiences. Our Mission At The EVE, we're on a quest to craft the most extraordinary Sydney hospitality experience. We're not content with merely meeting expectations—we're here to shatter them, to surprise and delight our guests at every turn. From grand gestures to the tiniest details, we're committed to creating moments that linger in the memory long after our guests have bid us adieu. Picture Yourself at The EVE Imagine being the face of The EVE, a beacon of warmth and sophistication in our urban oasis. You're not just an employee; you're a curator of experiences, an ambassador of the area’s rich cultural tapestry. Your enthusiasm is contagious, your professionalism impeccable, and your dedication to guest satisfaction unwavering. As a Guest Service Agent, you will embody the elegance and warmth of our hotel and will be the first point of contact for our guests, playing a vital role in crafting memorable experiences from the very moment they arrive. In your role, you will • Welcome guests with an effortlessly gracious demeanour, setting the tone for their stay. • Manage guest arrivals with poise, handle reservations, assign rooms with precision, and oversee payments, all while maintaining a serene and welcoming presence. • Offer insightful recommendations and expert directions with an intimate knowledge of the precinct and Surry Hills, enhancing each guest's experience with your local acumen. • Demonstrate an impeccable attention to detail and resolve any guest concerns with tact and efficiency, ensuring complete satisfaction and continued delight. *Full-time and part-time opportunities are available More about you • Thrive in a role where your independence contributes significantly to a cohesive team, dedicated to delivering unforgettable moments. • You’re grooming and personal presentation reflect the high standards of luxury, distinguishing you as a consummate professional. • Approach every challenge with fearless decision-making and a commitment to excellence. • While expertise in Microsoft Office is advantageous, your familiarity with hotel operational systems, particularly Opera, will set you apart. • Embrace the dynamic nature of hospitality with enthusiasm for shift work, weekends, and public holidays, and a passion for discovering diverse experiences. Join Our Ensemble At The EVE, you're not just joining a team—you're becoming part of a close-knit family dedicated to redefining hospitality. Operated by TFE Hotels, we collectively believe in nurturing talent, fostering creativity, and providing opportunities for growth and development. After all, when you thrive, The EVE shines even brighter and we know that our success is measured not just by our guests' satisfaction, but by the fulfillment and growth of our team. Are you ready to be part of something extraordinary? To work in a place where every day brings new inspiration? Then it's time to step into The EVE. ---------------------------------------------------------- Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we’re not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible and talented, you’ll find more than you expected, and we’ll support you every step of the way.